Deputy City Clerk-Licensing & Code

Play a key leadership role in the City Clerk’s Office, overseeing the City’s licensing and policy functions and helping ensure programs and services are administered consistently, effectively, and in accordance with federal, state, and city requirements.

Working closely with the Director of the City Clerk, this position provides leadership and oversight for important statutory responsibilities of the City Clerk’s Office. The role offers the opportunity to collaborate across departments, guide policy and process improvements, navigate complex regulatory requirements, and support work that directly impacts the organization and the community.

This position operates with a high degree of independence under general direction and is well suited for someone who brings sound judgment, strong leadership, attention to detail, and a commitment to effective public service.

Required Knowledge, Experience, And/or Training

• Bachelor's degree in public administration, business administration, political science, public policy, law, organizational leadership, or a related field and 
• 5 years of progressively responsible experience in public administration, government, regulatory administration, organizational governance, code and policy administration, or a related field, including at least 2 years of management experience; 
• or an equivalent combination of education and experience..

Preferred Knowledge, Experience, And Training

• 7 or more years of progressively responsible experience in municipal or other government, public administration, regulatory administration, organizational governance, or a comparable complex organization, including 3 years of management or organizational leadership experience and responsibility of people, programs, or significant organizational functions.
• Experience leading complex programs involving Code and policy administration, regulatory functions, licensing, organizational operations, or enterprise-wide governance.
• Experience advising executive leadership, elected or appointed officials, or other senior decision-makers on complex regulatory, Code and policy, operational, or organizational matters.
• Experience leading stakeholder or public engagement involving businesses, community groups, governmental partners, or other affected parties on complex or sensitive matters.
• Municipal government or City Clerk's Office experience, including familiarity with elections, legislative administration, public records, records management, or other statutory clerk responsibilities.
• Certified Municipal Clerk (CMC), Master Municipal Clerk (MMC), or other relevant professional certification.
  

Special Requirements
Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Criminal Justice Information System background check (CJIS)
• Driving Record Check
• Hybrid Work Eligible

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family
• PERSI retirement plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Manages the work of professional, technical and/or other staff; determines organizational structure, staffing needs and work strategies; ensures adequate resources are available for staff to perform work duties; and ensures that assigned operations and activities comply with organizational goals and objectives. 

Provides leadership and direction for assigned City Clerk operations, programs and staff, including through reporting supervisors; establishes performance and service expectations; develops leaders and staff; plans for succession and organizational capacity; holds employees accountable for performance; and promotes excellence, collaboration, responsiveness and exceptional internal and external service. Oversees daily service operations and schedules work based on organizational priorities and service needs; implements creative solutions to improve performance, efficiency, service delivery and organizational effectiveness; and represents the City Clerk’s Office by building productive relationships, facilitating public and stakeholder meetings, communicating complex or sensitive information, and collaboratively resolving concerns.

Leads the City’s Code and Policy Administration Program, including the citywide governance, administration and lifecycle management of City Code and policy; establishes governance frameworks, standards, processes, templates and expectations; and serves as a primary resource to departments, policy owners, legal and executive leadership. Ensures required reviews, approvals, forms and supporting materials are complete; determines when matters have satisfied established administrative requirements and are ready for executive leadership consideration; and advises departments, policy owners and leadership regarding presentations, materials and next steps.

Ensures the accuracy, currency, and organization of City policies; administers review cycles; addresses deficiencies and overdue actions; identifies gaps, conflicts, outdated requirements, organizational risks and matters requiring leadership attention; coordinates and tracks citywide Code cleanup efforts in partnership with departments, legal, and code owners. Serves as product owner for the City’s policy administration process and supporting technology; leads policy approval committee meetings; and advances tools, training, communications, technology and process improvements that promote consistent application, organizational accountability and sustainable citywide governance.

Provides strategic and operational oversight of assigned business licensing, permitting and regulatory functions; interprets City Code, Idaho law, rules and federal requirements; translates regulatory requirements into clear operational processes; and establishes operating practices that support compliance, efficient service delivery and an exceptional customer experience. Establishes customer-service expectations; oversees complex complaints, appeals, suspensions, and difficult or high-risk situations; and coordinates licensing, front-office operations and Code Compliance to ensure consistent service and accountability from application through compliance and resolution.

Evaluates requests and emerging issues involving licensing requirements, City Code, fees and regulatory practices; assesses legal, operational, financial, customer, stakeholder and community impacts; and develops recommendations for the City Clerk, executive leadership, Mayor and City Council. Collaborates with businesses, industry representatives, community stakeholders, Legal and Mayor’s Office staff to facilitate policy direction; develops and recommends ordinances, code amendments, fees, procedures and regulatory approaches; coordinates implementation of approved changes; and improves processes, systems and technology to simplify requirements, strengthen consistency, reduce unnecessary work, and improve services for employees and customers.

Develops and administers assigned departmental budgets, contracts and resources; manages licensing and permitting revenue; analyzes financial performance and trends; establishes resource priorities; anticipates future needs; and uses financial information to guide planning, service delivery, operational improvements and resource decisions. Evaluates business processes, systems, technology, organizational structure, staffing, performance data and service-delivery models; and leads improvements that strengthen operational effectiveness, internal controls, customer service, organizational resiliency and the department’s ability to meet changing needs. Partners with the City Clerk and peer Deputy City Clerk to establish departmental strategic priorities, work plans, performance measures, service expectations and resource strategies; translates organizational priorities into actionable plans; and maintains accountability for assigned initiatives.

Performs assigned statutory and professional responsibilities of a Deputy City Clerk; administers municipal election responsibilities, including legal notices, candidate processes, coordination with Ada County Elections, oaths of office and other statutory requirements; and serves as Acting City Clerk when designated. Maintains working knowledge of legislative administration, public records, records management and other City Clerk functions; provides backup and operational continuity in the absence of the City Clerk or peer Deputy City Clerk; and provides leadership and support during elections, emergencies, leadership transitions, significant City events and other circumstances requiring continuity of City Clerk operations.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.


Additional Knowledge, Experience, And/or Training Requirements:
Knowledge of: 

• principles and practices of organizational leadership, performance management, employee and leadership development, succession planning, strategic planning, and change management
• government operations, regulatory environments, and the respective roles of elected officials, executive leadership, administrative departments, legal counsel, and public-sector organizations
• federal, state, and local laws, City Code and policy, regulations, and administrative requirements applicable to assigned functions
• principles and practices of Code and policy development, governance, implementation, regulatory administration, compliance, and lifecycle management
• public-sector budgeting,financial management, contracting, resource allocation, performance measurement, and internal controls
• stakeholder and public engagement, facilitation, conflict resolution, and effective communication of complex or sensitive matters.

Ability to: 

• lead through others; develop leaders and staff; establish clear expectations; manage performance; and create accountability for individual, team, and organizational results
• think strategically while effectively directing operations, establishing priorities, allocating resources, and delivering measurable results
• analyze complex code and policy, regulatory, operational, financial, and organizational issues; evaluate implications and competing interests; and develop practical, well-supported recommendations
• research and interpret applicable federal, state, and local laws, City Code, policy, rules, and regulations; translate requirements into practical operational guidance; and develop and recommend changes to ordinances, regulations, policies, procedures, and other governing documents
• exercise sound judgment, discretion, political awareness, and diplomacy and effectively advise executive leadership, elected officials, department leaders, and other decision-makers
• build productive relationships and lead effective engagement with businesses, community and industry stakeholders, governmental partners, City departments, and the public
• lead cross-departmental initiatives and organizational change through collaboration, influence, accountability, creative problem-solving, and continuous improvement
• communicate complex information clearly and effectively through executive recommendations, written materials, presentations, public and stakeholder meetings, and interpersonal communication
• communicate effectively in the English language at a level necessary for efficient job performance
• and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation. 

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is rarely moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions.