Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Position: Italian-Speaking Customer Support Agent

Work Model: On-site (Lisbon office, Portugal)

Availability: Immediate onboarding

Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7

Position Overview

Seeking an exciting professional journey in Portugal? Join our vibrant, multicultural team in Lisbon as an Italian-speaking customer support agent. In this key role, you will act as the first line of contact for Italian-speaking clients, resolving inquiries via telephone, email, and digital messaging. We are looking for resourceful problem-solvers who excel in a dynamic, team-oriented workspace.

Core Responsibilities

• Customer Interaction: Handle inbound calls, emails, and online chats from Italian-speaking clients using a polite and professional approach.
• Issue Resolution: Assess client difficulties, pinpoint root causes, and deliver timely, tailored answers.
• Information Recording: Keep precise logs of all user inquiries, ticket updates, and resolutions within our CRM software.
• Target Achievement: Consistently meet key performance indicators, including CSAT, FCR, and AHT metrics.
• Continuous Learning: Attend ongoing training sessions to stay informed about product enhancements, company guidelines, and operational standards.

Candidate Requirements

• Language Skills: Fluent or C1/C2 proficiency in Italian (written and spoken); minimum B2 English level for internal team collaboration and software navigation.
• Availability: Adaptable to a fully rotating 24/7 work schedule.
• Work Location: Ability to work on-site at the Lisbon office.
• Work Authorization: EU/EEA citizenship, a valid EU passport, or a legal Portuguese work visa.
• Core Competencies: Strong communication habits, active listening, stress tolerance, and a positive mindset toward troubleshooting.

Remuneration Packages

• Option A: Local Offer (For Lisbon Residents)
  • Gross Monthly Base: €1,262.33 (paid across 12 months)
  • Housing: Self-arranged accommodation
  • Best Suited For: Local Lisbon residents or candidates managing their own living arrangement
• Option B: Relocation Offer (For Candidates Moving to Lisbon)
  • Gross Monthly Base: €1,059.00 (paid across 12 months)
  • Housing Included: Private room in a shared corporate flat, with all core utility bills fully covered
  • Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus airport transfer service
  • Best Suited For: Applicants relocating to Lisbon from abroad

Perks & Benefits

• Professional Growth: Clear avenues for promotion into management, QA, or training roles.
• Paid Training: Fully compensated initial instruction program.
• Workplace Environment: Inclusive company culture with organized group activities, sports teams, and social events.
• Health Support: Complimentary private health coverage after six months, plus free mental health consultations.
• Local Advantages: Experience Lisbon's abundant sunshine, coastal surroundings, historical sights, and active social environment.

How to Apply

Send an updated CV in either English or Italian. Select applicants will be reached out to promptly by our recruitment staff for an introductory phone interview.