- Salary
- $30k – $60k/mo
- Location
- México, México
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Closing date
- Today
- Source
- GoHire
Description
The project is an AI vision platform running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.ResponsibilitiesProvide Tier 2 / Tier 3 technical support to enterprise customers.Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.Reproduce customer environments and run tests to diagnose technical problems.Work directly with customers during technical discussions and troubleshooting sessions.Manage and resolve technical support tickets.Collaborate with Engineering, Sales, and Customer Success teams.Escalate complex issues and product bugs to Engineering and help drive them to resolution.Clearly communicate technical findings, workarounds, and resolutions to customers.Requirements2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.Strong hands-on Kubernetes experience in production environments.At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.Experience working directly with customers in a technical capacity.Strong written and verbal English communication skills.Ability to independently investigate complex technical issues and collaborate with engineering teams.Nice to haveExperience with AWS, Azure, or other cloud platforms.Linux troubleshooting experience.Experience with containers, networking, monitoring, and logging.Experience supporting enterprise software products.Exposure to AI, computer vision, video analytics, or similar technologies
