Principal Officer - PSP

MANDATORY REQUIREMENTS
• 5+ years relevant experience in payments, banking, fintech, financial services, or regulatory compliance, with managerial exposure.
• Strong payment operations & regulatory knowledge, including settlements, reconciliations, customer fund protection, IFSCA/RBI regulations, and ideally GIFT City/cross-border payments.
• Experience dealing with IFSCA/regulators, banks, auditors, senior management, and ideally working with a regulated PSP, bank, payment aggregator, wallet, or fintech.

ABOUT THE CLIENT
Our client is a technology-driven financial services platform offering secure and scalable digital solutions, including platform development, data analytics & AI, and customer identity verification, with a focus on security, compliance, and seamless customer onboarding

JOB ROLES & RESPONSIBILITIES
• Oversee the payment services business and ensure compliance with applicable IFSCA regulations, circulars and conditions of authorisation.
• Act as the principal point of contact for IFSCA in relation to the PSP business.
• Manage regulatory applications, approvals, notifications, periodic filings and responses to regulatory queries.
• Establish and manage business partnerships with banks, payment networks, technology providers and other service providers.
• Oversee payment processing, settlements, reconciliations, refunds and exception management.
• Present periodic compliance, risk and operational updates to senior management and the Board.
• Support regulatory inspections, audits and independent assessments, and ensure timely closure of observations.
• Maintain complete regulatory records, policies, approvals, Board documentation and audit trails.
• Promote a strong culture of regulatory compliance, customer protection and risk ownership across the organisation.
• Act as a senior point of contact for complex customer queries, complaints and payment-related escalations.
• Engage directly with customers where necessary to understand issues, explain processes and drive timely resolution.

QUALIFICATION & EXPERIENCE
• A postgraduate degree or relevant professional qualification in finance, commerce,
• economics, law, business administration or a related field, such as an MBA, LLB, CA,
• CS, CMA or CFA.
• At least 5 years of relevant experience in payments, banking, fintech, financial
• services or regulatory compliance, with meaningful experience in a managerial role.
• Strong understanding of payment operations, settlements, reconciliations, customer
• fund protection and technology-led financial services.
• Experience working with a regulated bank, payment service provider, payment
• aggregator, wallet issuer, fintech or similar financial institution.
• Familiarity with IFSCA, RBI or comparable payment-services regulations.
• Prior experience with GIFT City, cross-border payments, foreign-currency
• transactions or international financial services would be strongly preferred.
• Experience engaging with regulators, banks, auditors and senior management.
• Must satisfy applicable IFSCA fit-and-proper requirements.

OTHER DETAILS
Reporting To: HOD
Industry Target: Preferably banking or payments background
Work Model Arrangement: Onsite