Infrastructure & Ops Engineer II

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary
Responsible for building, managing, monitoring and operating DLA Pipers infrastructure systems and environments. These environments support the Firm’s applications and are key to the Firm’s security, disaster recovery and business continuity initiatives. The services under the responsibility of the Infrastructure & Operations department are the supporting services that enable the delivery of customer-facing IT services.

Location

This position can sit in any of our U.S. offices and offers a hybrid work schedule.

Responsibilities

• Builds, manages, monitors, secures and operates the firms infrastructure systems and environments.
• Ensures that the systems for the firm, to include global integration points and Cloud systems are available and functioning properly at all times.
• Performs hands-on configuration.
• Creates and maintains system documentation.
• Participates and/or leads disaster recovery planning, implementation, testing and validation.
• Participates in vendor relationships.
• Performs daily monitoring and support of the Firm’s systems, applications and ensuring availability and stability of systems.
• Participates in a 24x7 on-call rotation.
• Performs daily monitoring and required maintenance to keep systems highly available, highly stable and always performing optimally.
• Proactively identifies needs for improvements, capacity changes and upgrades.
• Plans and implements upgrades and patches to stay on current versions.
• Resolves escalated cases from other Engineers and Helpdesk. Performs fault resolution and root-cause diagnosis.
• Other duties as assigned.

Skills and Competencies

• Excellent scripting skills.
• Must have a detailed technical knowledge of infrastructure products with experience in security configuration.
• Experience must include understanding performance, security and application requirements and ability to design appropriate solutions.
• In depth knowledge of Microsoft Azure Active Directory, DNS, WINs, DHCP, network topologies, along with expert knowledge in performance tuning and troubleshooting.
• Experience with Unified Communications and Collaboration technologies.
• Must have senior technical skills in order to provide interpretation and communication/negotiation between technical resources to ensure that requirements are gathered and defined precisely and to plan for effective and timely implementation.
• Ability to work effectively in a fast-paced environment.
• Strong communication and interpersonal skills required to work with staff of all levels on a daily basis.

Minimum Education

• High School or GED

Preferred Education

• Bachelor's Degree in Computer Science, Information Technology or related field

Minimum Years of Experience

• 5 years' experience with Active Directory, computer storage and networking.

Essential Job Expectations

All DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:

• Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
• Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
• Meet deadlines, manage competing priorities, and commit to meeting high standards.
• Comply with firm policies and procedures.
• Maintain confidences as required in a law firm environment.

Physical Demands
Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.

Work Environment    

The selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.

Compensation & Benefits

The firm's expected hiring range for this position is $100,787 - $160,255, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications. 

DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.

Application Process

Interested candidates must apply directly online. Application materials sent via email will not be accepted.

Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact [email protected].

Agency applications will not be considered.

No immigration sponsorship is available for this position.

Disclaimer

This job description provides a concise overview of the role and is not intended to describe all work elements that may be performed. It should not serve as the sole criteria for personnel decisions. Job duties, requirements, and expectations may be modified at the firm's discretion at any time. This job description does not alter the at-will nature of employment.

We are committed to excellence in how we serve our clients and develop our people.

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.