Student Records Generalist

Job Requisition:

JR101947 Student Records Generalist (Open)

Job Posting Title:

Student Records Generalist

Department:

CC00404 WM001 | WMUO | Workday Project

Job Family:

Staff - Academic Program Administration

Worker Sub-Type:

Regular (benefited)

Job Requisition Primary Location:

Blow Memorial Hall

Primary Job Posting Location:

Posting Location - William & Mary

Job Description Summary:

The Student Records Generalist is a flexible support position cross-trained to support core University Registrar functions. The position supports a wide range of enrollment services and student records processing in a caring, timely, and accurate manner. The individual adheres to office, federal, state, and University policy and procedures and interacts with students, parents, faculty, staff, outside agencies and the general public. The Student Records Generalist plays a key role in the effective operation of all teams with the University Registrar’s Office (UREG).

The position will work closely with colleagues to ensure operations are delivered effectively and that there is appropriate support for day-to-day processes within the team to run smoothly. The position helps ensure capacity and expertise across UREG to manage variable workflow peaks across the academic year and expertly support continuous operations as UREG engages in university-wide projects and implementations.

Job Description:

Required Qualifications:

• High school diploma or equivalent.
• Demonstrated ability to effectively interact/communicate with a diverse population in an effort to promote exceptional customer service.
• Strong organizational/time management skills.
• Ability to make independent decisions utilizing complex guidelines.
• Strong data and records management skills.
• Demonstrate general office skills and proficiency with MS Office.

Preferred Qualifications:

• Experience with higher education.
• Experience with student information systems (i.e., Banner).

Conditions of Employment:

• This is a non-exempt position, which may be eligible to receive overtime in accordance with the Fair Labor Standards Act.
• This position is restricted to a specific term.
• This position is restricted based on the availability of funding.

Job Duties:

20% - Veterans’ Benefit Certifications:

• Maintain status as a VA certifying official.
• Completing VA certifications as needed by the Veterans’ Benefit Coordinator.
• Facilitate record keeping and quality assurance procedures.

20% - General Registrar Support:

• Develops positive relationships across the department and the university, providing assistance to colleagues on all aspects of UREG processes.
• Cross training across other office functions and processes as further areas of need are identified.
• Provide ongoing, expert backfill within UREG to support fluctuations in staffing due to university-wide projects and implementations.

20% - Enrollment Services Support:

• Perform registration and schedule adjustments.

10% - Degree Progress and Audit:

• Process major/minor declarations.
• Process degree program substitutions.
• Process final semester underload requests.
• Support degree audit as needed by the Degree Audit Manager.

10% - Transfer Credit Evaluation:

• Enter transfer credit on student records for pre-matriculated and current students.
• Respond to transfer credit inquiries as needed by the Transfer Credit Coordinator.

10% - Student Records Maintenance:

• Perform personal information adjustments.
• Produce transcripts and enrollment verifications.
• File and reconcile document images.
• Build off-line student records into Banner.

10% - Customer Service Interactions:

• Support front-end customer service at times of peak traffic and/or limited staffing.
• Provide appropriate and professional customer service during all interactions (in person and by phone).
• Refer internal and external customers to the appropriate department for assistance.
• Respond to inquiries received via the University Registrar’s Office general email account and other office accounts as needed.

Posting Range:  Up to $45,000, commensurate with experience. For full consideration, apply by the review date of August 17, 2026. Position is open until filled. A cover letter and resume are required.

We will not sponsor work Visas for these positions.

Conditions of Employment:

• This position is restricted to a specific term.
• This position may require working outside of normal business hours, including evenings, weekends, and holidays.

Position Duration:

This is a temporary position established to provide operational support and maintain business continuity during the University's Workday Student implementation. The appointment is expected to continue through the implementation period (minimum 3 years), with the possibility of extension based on operational needs and funding.

Additional Job Description:

Job Profile:

JP0128 - Education Support Specialist II - Nonexempt - Salary - S07

Qualifications:

High School

Compensation Grade:

S07

Recruiting Start Date:

2026-07-23

Position Restrictions:

Restricted Term

EEO is the Law.  Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

 

Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. 

 

Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.