Senior Fleet Digital Specialist (L5)

Inside the Role

As a Senior Digital Fleet Specialist on the Aftermarket Digital Experience (ADX) team, you will drive fleet adoption, growth, and satisfaction with Excelerator, DTNA’s premier Aftermarket eCommerce platform. Utilized by our dealers and customers for efficient and streamlined Parts business operations, Excelerator is expanding to incorporate other lines of business including extended warranty and connectivity services.

In this role, you will collaborate with fleet procurement, maintenance, and IT teams to understand customer needs, align them with existing solutions, and identify opportunities for future enhancements. Using customer insights and industry expertise, you will help shape product strategy, advocate for fleet requirements, and deliver solutions that improve the customer experience and drive business value.

If you are passionate about digital solutions, customer success, and driving innovation in the fleet industry, we encourage you to apply and help shape the future of the Excelerator experience.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

**This position is only open to applicants within the Aftermarket Organization. For specific questions, please contact your HR Business Partner**

What You Drive at DTNA

Drive Fleet Adoption and Success with Excelerator Solutions

• Partner closely with National Account Managers (NAMs) and Dealer Parts Managers (DPMs) to identify, convert, and grow fleet participation, with a strong emphasis on Excelerator Connect/Punchout adoption

• Create and continuously improve customer-facing marketing, training, and communication materials.
• Lead customer discovery meetings, product demonstrations, and executive-level discussions that showcase the value of Excelerator and Excelerator Fleet Solutions.
• Support fleet integration initiatives by leveraging established purchasing interfaces with leading fleet management systems (FMS), including TMT/Trimble, Coupa, and Cetaris.
• Facilitate dealer and fleet focus groups to gather feedback, identify opportunities for improvement, and champion enhancements through collaboration with IT and business stakeholders.
• Monitor industry trends and competing digital solutions to ensure Excelerator remains a leading fleet eCommerce platform.

Fleet Onboarding and Project Leadership

• Develop and execute strategic onboarding and rollout plans for national fleet customers.
• Lead cross-functional teams including ADX-IT, Corcentric, and Fleet Purchasing & Maintenance teams to identify requirements and implement onboarding strategies.
• Analyze fleet purchasing workflows and requirements, perform gap assessments, and develop solutions that align with customer needs.
• Manage new fleet implementations from planning through launch, ensuring successful deployment across the dealer network.
• Coordinate dealer communications and conduct training sessions to support fleet onboarding and adoption.
• Oversee Punchout-related projects, including testing, implementation, rollout, ongoing support, and maintenance of functionality enhancements.

Fleet Relationship Management and Continuous Improvement

• Establish and maintain regular business reviews with assigned fleet customers to drive utilization, satisfaction, and long-term engagement.
• Partner with ADX-Integration and ADX-IT to investigate recurring failures, issues, and system errors while identifying trends and recommending corrective actions.
• Collaborate closely across the ADX team to provide consistent communication, training, and support for both dealers and fleet customers.
• Lead testing, validation, and rollout of enhancements to improve fleet processes and user experience.

Project Management

• Plan, coordinate, and successfully execute strategic initiatives and special projects as assigned.
• Manage project timelines, stakeholder communications, deliverables, and cross-functional collaboration to ensure successful outcomes.

Knowledge You Should Bring

• Bachelor's degree in sales, marketing, business management, information technology or other related field, and 4-6 years of relevant experience required, OR 8 years of relevant experience in lieu of degree required.
• Strong project management, leadership, and organizational skills
• Understanding of the aftermarket business and DTNA dealer network
• Background in customer service, technical support, or sales
• Excellent communication skills
• Strong analytical and problem-solving skills
• Ability to collaborate effectively across teams and manage multiple priorities

Exceptional Candidates Might Have

• Experience with Excelerator.com, PartsProX, SAP Hybris/Commerce, and Jira
• Experience with a variety of Fleet Management Systems
• Knowledge of fleet procurement and payment processes
• Familiarity with web-based technologies, system integrations, and web services

#LI-CF1

#LI-HYBRID

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US, Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.