Revenue Operations Specialist (Toronto, Canada)

Revenue Operations Specialist

Position Overview

The Revenue Operations Specialist plays a key role in supporting Intelex's Quote-to-Cash (QTC) process by partnering with Sales, Renewals, Finance, Billing, Legal, and other cross-functional teams. This role is responsible for reviewing and supporting complex commercial transactions, ensuring data accuracy, operational compliance, and an exceptional internal customer experience.

The ideal candidate is detail-oriented, analytical, collaborative, and continuously seeks opportunities to improve processes and operational efficiency in a fast-paced SaaS environment.

Responsibilities

• Review and support complex sales opportunities, quotes, and commercial terms to ensure compliance with company policies and approval guidelines.
• Review customer-facing quotes, order forms, and commercial documentation for completeness, accuracy, and operational readiness.
• Partner with Sales, Renewals, Finance, Billing, Legal, and other cross-functional teams to resolve deal-related questions and drive timely execution.
• Maintain accurate opportunity, quote, and customer data within Salesforce, DealHub, and other Revenue Operations systems.
• Serve as a trusted advisor on quoting, policies, systems, and Quote-to-Cash (QTC) processes by responding to internal inquiries and providing guidance.
• Lead and support the rollout, adoption, and continuous enhancement of Quote-to-Cash tools and processes across the organization.
• Participate in user acceptance testing (UAT) for new quote tool release and validate new functionality before deployment.
• Act as the subject matter expert (SME) for the quote tool by troubleshooting issues, gathering user feedback, identifying system bugs and process gaps, and partnering with internal teams and vendors to implement improvements.
• Develop and maintain process documentation, training materials, and standard operating procedures, and deliver training to drive user adoption and process consistency.
• Drive continuous improvement initiatives by streamlining workflows, automating manual processes, enhancing system functionality, and improving the overall Quote-to-Cash experience.
• Support Sales operations and other Revenue Operations initiatives as required.

Qualifications

• 2+ years of experience in Revenue Operations, Sales Operations, Deal Desk, Sales Support, or a related operational role.
• Experience with Salesforce CRM.
• Experience with CPQ platforms (DealHub preferred).
• Strong Microsoft Office, MS Teams, Outlook skills.
• Exceptional attention to detail and accuracy.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively across teams.
• Customer-focused mindset with strong problem-solving abilities.
• Comfortable working with ambiguity and evolving business requirements.

Preferred Skills

• Experience partnering with Sales, Finance, Billing, Renewals, and Legal.
• Continuous improvement mindset with experience identifying process efficiencies.
• Experience supporting complex pricing models and commercial transactions.
• Ability to influence stakeholders and manage competing priorities.
• Experience supporting a SaaS or subscription-based software company.
• Experience with Quote-to-Cash (QTC), Order-to-Cash (OTC), or commercial operations is considered an asset.

Education

Bachelor's degree in Business, Commerce, Finance, Operations, or a related discipline, or equivalent practical experience.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Intelex

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Our use of recruitment matching AI technology

We use an AI-powered tool, provided by Eightfold AI, Inc. in our recruitment process to help us in providing you the ability to view the most relevant jobs that are matched to your skills and experience. This AI tool also assists our recruiters in assessing and evaluating your job application. This tool is a matching model based on factors such as the skills specified in the job description and specific selection criteria our recruitment teams have configured. We do not make decisions about Applicants solely based on the results of the matching model.