- Salary
- £36k – £39k/yr
- Location
- Sheffield Head Office
- Workplace
- Hybrid, Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- Master
Description
Desktop Support Analyst
Application Deadline: 20 September 2026
Department: Digital & Technology Services
Employment Type: Permanent - Full Time
Location: Sheffield Head Office
Compensation: £35,929 - £38,737 / year
Description
- Hours: 37 hours per week
- Contract: Permanent
- Salary: Grade 7 £35,929 - £38,737
- Location: Sheffield (hybrid working)
If you want a hands-on role working across modern workplace technologies, this Desktop Support Analyst position may suit you. You’ll support a varied estate of devices, workplace systems, and enterprise tools across SYMCA, working directly with colleagues and carrying out practical technical work every day.
Applications must be accompanied by a cover letter to detail how you meet the criteria as detailed within the role profile (please see role profile attached). Please note, all applications should be made directly via our careers portal.
Please note interviews for this role are expected to take place on Friday 25 September and Monday 28 September.
About the role
You’ll handle a wide range of technical tasks, including:
- Diagnosing and resolving hardware faults, OS issues, application errors, and connectivity problems
- Supporting Windows 11, Microsoft 365, MFA, endpoint tools, and corporate security controls
- Imaging, configuring, and preparing devices for onboarding and rebuild
- Investigating more complex issues before escalating to Technical Services
- Documenting workarounds and fixes for our self-help library
- Suggesting service improvements when patterns or recurring faults appear
- Delivering IT onboarding sessions and giving new colleagues a confident start
- Logging warranty and repair cases with our provider when defects reoccur
- Supporting technical work during rollouts, updates, and planned changes
- Opportunity to gain experience working with project teams on IT related projects.
This is an on-site role as most work is hands-on and colleague-facing.
About you
You’ll need solid technical grounding and confidence working through problems logically. You should be comfortable with:
- Windows 10/11 builds, profiles, and common failure points
- M365 admin concepts (policy impact, Teams/device behaviour, auth issues)
- Hardware diagnostics and rebuilds
- Basic networking (Wi-Fi auth issues, VPN, DNS basics)
- Familiarity with ITIL best practices and incident management processes.
- Working with ITSM processes and using a ticketing system to track work
- Communicating technical steps clearly to non-technical users
- Prioritising your own workload and managing interruptions
- Working with suppliers when a hardware or warranty fix is needed
- Experience with resolving issues that go beyond basic troubleshooting would be an advantage.
You’ll work in a team that values clear communication, practical problem solving, and technical curiosity. You’ll see the impact of your work every day, and you’ll get opportunities to broaden your technical skills across workplace tech, devices, and enterprise tools.
Benefits
All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.
In addition to the above, some of our benefits include -
Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues.
Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave
Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave.
Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes.
Training on the job - Support with upskilling skills through on-the-job training and qualifications
Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.
Diversity at South Yorkshire Combined Mayoral Authority
Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.
All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.
Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.
If you require any reasonable adjustments throughout the process, please contact [email protected] or include within your application form detailing the adjustment and how it will assist in managing any barriers.
Skills
ITIL
