Psychiatry Scheduling Coordinator

Welcome to Foresight Mental Health. Join a team with purpose! 

At Foresight Mental Health, we are committed to supporting our providers and offering opportunities for mental health professionals to grow, share, and mentor while providing compassionate care to our clients! We invite you to consider joining our team, dedicated to the purpose of improving access to high-quality, mental health care.

At Foresight, the Scheduling Coordinator in Psychiatry Operations is responsible for facilitating the patient’s access to psychiatric services during appointment inquiries. They will be working closely with their extended support team members in order to provide the best patient experience. In addition to working with multi-faceted systems like AMD, G-suite, and many more. The purpose of this position is to provide patient access to psychiatric care!

As a Scheduling Coordinator, you will:

• Work a full-time hourly position with a remote schedule of  Monday-Friday, 9AM-6PM PST
• Proactively resolve issues and build trust with our patients by understanding their needs and partnering with other teams to ensure they find the best care
• Directly support a high volume of new patients in enrolling and scheduling their first appointment through the phone, email, and/or chat channels
• Communicate patient needs and offer suggestions for improvement to bring about positive changes
• Verify medical insurance benefits for inquiring patients
• Effectively utilize conflict resolution and de-escalation techniques to resolve patient issues and support distressed patients
• Communicate and partner with other operations team members and providers for coordination of care
• Utilize various technology platforms to successfully enroll patients and ensure success for first appointment
• All other duties or special projects as assigned

What We're Looking For:

• Associates Degree or equivalent experience in healthcare or mental health field
• 1+ years of scheduling experience
• 1+ years of customer experience 
• Proficiency in Google Suite, and EHR/EMR experience, AdvancedMD preferred
• Ability to work on a computer for prolonged periods while sitting at a desk
• Access to a private workspace that complies with the Health Insurance Portability and Accountability Act (HIPAA) privacy guideline
• Exceptional customer service skills
• Ability to handle a high volume of phone calls
• Ability to work in a fast-paced environment and adaptable to change
• Highly organized and a great multitasker
• Motivated to learn and grow 
• Hard-working and creative/analytical thinking
• Reliable & ethical to the core!

What you’ll receive 

• This is a full-time, hybrid position that pays $18-20 per hour
• Comprehensive medical, dental and vision coverage
• Nine company paid holidays
• The opportunity to be part of a culture of connection and respect working toward our shared purpose!
• Comprehensive benefits package, including medical, dental, and vision coverage;401K with company-paid match; employer provided short-term and long-term disability insurance and Employer provided basic life insurance; access to pet insurance and Student Loan counseling services; free Employee Assistance Program (EAP)

Apply today and take the next step in your career with Foresight Mental Health. Join our team and bring your expertise to transform the lives of our patients.