Business Development Manager - General Manager Designate

Job summary:

• Total Construction Training, is seeking an experienced Business Development Manager to join the Training Services team in Redditch/Bromsgrove area. The role focuses on driving commercial growth of the Training Centres by developing new business opportunities, strengthening client relationships and identifying opportunities for the centres.
• You will combine business development, consultative sales and key account management to deliver training solutions that meet operational and compliance.
• The right candidate will then progress through over the next 18 months to become General Manager.

Qualifications:

• Experience in business development, account management or sales.
• Strong knowledge of the construction training industry.
• Understanding of plant training, vocational qualifications and workforce competence.
• Excellent relationship-building and networking skills.
• Commercial awareness and negotiation skills.
• Strong communication and presentation skills.
• Self-motivated with the ability to work independently.
• Full UK Driving Licence.

Responsibilities:

• Identify, develop and secure new training opportunities with clients.
• Build relationships with contractors, plant operators / hire companies, civil engineering contractors and other organisations requiring construction training.
• Generate new business through networking, referrals, industry events and targeted business development activity.
• Develop a pipeline of opportunities to support sustainable business growth.
• Identify opportunities to introduce additional training services to existing customers.
• Promote the full range of training services available.
• Maximise opportunities for cross-selling and collaborative working.
• Act as the primary relationship manager for key client accounts.
• Develop long-term partnerships built on trust and excellent service.
• Conduct regular customer review meetings.
• Understand clients' workforce development plans and future training requirements.
• Respond promptly to customer enquiries and resolve issues in collaboration with the Lead Trainer.
• Support the production of quotations and training proposals.
• Negotiate commercial terms within delegated authority.
• Ensure quotations are followed up and converted into confirmed business.
• Monitor customer activity and identify opportunities for repeat business.
• Support the Managing Director with larger commercial opportunities and tender submissions.
• Maintain awareness of competitor activity and market developments.
• Work closely with the Lead Trainer to ensure training resources are available to meet customer demand.
• Liaise with the Training Coordinator regarding course scheduling and bookings.
• Ensure customer expectations are communicated clearly to the training team.
• Maintain effective communication throughout the customer journey.
• Maintain an up-to-date understanding of: Plant training, CPCS,NPORS,IPAF, CITB Site Safety Plus, NRSWA schemes, NVQs, CSCS requirements, CITB funding and grants, National Occupational Standards, Construction workforce competence requirements.
• Provide informed advice to customers regarding suitable training pathways.
• Deliver a professional, responsive and customer-focused service.
• Ensure customer feedback is captured and acted upon.
• Represent the business professionally at meetings, exhibitions and industry events.
• Always promote the company’s reputation and values.

Total Construction Training is celebrating its 16th year of delivering industry-leading construction training and has built an outstanding reputation within the Plant and Lifting Training sector. Following another record-breaking year, we are looking to expand our team and appoint an ambitious individual to help drive the next stage of our growth.

With a team of 10 full-time instructors, we take pride in delivering exceptional customer service, reflected by the fact that over 80% of our business comes from repeat customers and referrals. We operate two busy training centres, deliver two national training contracts, and offer a comprehensive range of accredited courses, including CPCS and NPORS Plant and Lifting Training, NRSWA, IPAF, CITB Site Safety Plus, and a wide selection of NVQs to support card upgrades.

This is an excellent opportunity for a motivated professional to join a successful, growing business. The successful candidate will play a key role in adding value to our operations and, over the next 18 months, will be developed to take responsibility for managing our training centres.

How to Apply

To apply, please submit your CV together with a covering letter explaining why you are the right candidate for this role. We are particularly interested in learning about your relevant experience, leadership skills, and what you can bring to Total Construction Training.