Who we are looking for

We are looking for an individual with good Custody knowledge and a proven track record of dealing with and managing large client relationships in the Custody Department. . Knowledge of financial products, Financial markets, Custody Operations (including market settlements, Global payments, Corporate events, Global sub custody networks) is required. The candidate should be client focused, organised, possess a strong work ethic. Working as part of a dedicated client Custody Management team the candidate should be experienced in all aspects of Client management while ensuring that State Streets Ethical, Compliance and Risk Mangement principals are at all times adhered to

The role requires experience working in a highly matrixed environment and a good understanding of all aspects of operational perspectives.

Why this role is important to us

The team you will be joining is a key part of State Street Global Delivery (SSGD) organisation
SSGD gives Global asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

The CMS Officer is responsible for supporting the delivery of high-quality custody services to assigned institutional clients, acting as a key coordination point between clients, investment managers, operations, and internal and external support functions. The role combines client service, operational oversight, issue resolution, risk management, and service governance responsibilities to ensure the consistent delivery of custody services in accordance with State Street's control framework and client service standards.

The successful candidate will develop strong client relationships, monitor operational performance, identify and escalate risks, and drive timely resolution of service issues while contributing to a culture of continuous improvement and operational excellence.

Key Responsibilities

Client Service and Relationship Management

• Strong team player who can work on own initiative with minimum supervision
• Act as a primary contact for designated Global custody clients and investment managers.
• Manage day-to-day client service inquiries and operational escalations.
• Coordinate responses in a timely manner across operations, asset servicing, settlements, cash processing, onboarding, fund accounting, and other support teams.
• Build and maintain effective relationships with clients, internal stakeholders, and service delivery teams.
• Support the preparation and delivery of client service reviews and governance meetings.

Governance and Reporting

• Prepare management information, service dashboards, and client reporting packs.
• Support internal governance forums and client service governance meetings.
• Maintain accurate records of service issues, action items, and client commitments.
• Contribute to KPI, KRI, and service performance reporting.
• Assist with regulatory, audit, and compliance activities relating to custody servicing.

New Business and Change Management

• Support onboarding of new funds, clients, and investment managers.
• Participate in operational readiness activities for new products, markets, and regulatory initiatives.
• Assist with testing, implementation, and communication activities associated with system and process enhancements.

Continuous Improvement

• Identify opportunities to improve operational efficiency, client experience, and risk management.
• Participate in process reviews and improvement initiatives.
• Support automation and simplification of manual processes where appropriate.
• Contribute to the enhancement of CMS procedures, controls, and best practices.

Education & Preferred Qualifications

• University Degree or equivalent experience,
•  5- 7 years of experience in the Banking and Financial Services  business
• Strong understanding of operational processes across all aspects of Global Custody

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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