Food & Beverage Manager - Year-Round

Description

Reporting To: General Manager

Direct Reports: Food & Beverage Supervisors, Leads, and Team Members (including Bartenders, Cooks, and Cashiers); part-time year-round and seasonal

Position Overview:

The Food & Beverage Manager is directly responsible for the daily operations of the Food & Beverage Department at Daytona Lagoon, delivering exceptional guest service and outstanding food quality while achieving the department's guest service and financial goals. This role leads the F&B team across all outlets—concessions, kitchens, and bars—managing product, labor, compliance, and profitability while developing a strong seasonal leadership team. The ideal candidate is a proactive, results-oriented leader who leads by example, prioritizes effectively, and thrives in a fast-paced, collaborative environment.

Position Responsibilities:

• Manage the day-to-day operations of the Food & Beverage Department across all outlets to ensure exceptional guest service and achieve or exceed departmental profitability goals.
• Hire, train, supervise, and evaluate the F&B team, including seasonal leadership, to ensure operating efficiency and a focus on team member growth and development.
• Partner with Human Resources to recruit, hire, train, coach, and discipline Food & Beverage Team Members and Leadership.
• Coordinate staffing and scheduling and control labor expenses in line with budget guidelines
• Oversee the food and beverage product lifecycle—ordering, portioning, rotation, and cost control—and manage cost of sales expenditures.
• Manage all F&B locations to ensure revenue goals are met or exceeded.
• Ensure compliance with all health, safety, labor, food, and alcohol regulations, including Health Department and state alcohol-service requirements, and conduct periodic audits and safety checks to maintain standards.
• Monitor and maintain food & beverage safety and sanitation, recipe documentation, execution, and quality controls.
• Create, update, and approve purchase request orders as needed.
• Complete the Food & Beverage Department's monthly inventory and regularly review product quality to enhance food quality and guest satisfaction.
• Develop and revise training materials, operating procedures, and safety protocols.
• Audit F&B locations, quickly determining and recommending improvements to enhance operations and guest satisfaction.
• Supervise the resolution of guest complaints and train leadership to ensure a positive guest experience.
• Drive sales through approved service programs, upselling strategies, and incentive-based initiatives.
• Assist in developing and implementing strategic and long-term plans for the Food & Beverage Department, and provide recommendations to increase revenue, improve profitability, and boost guest satisfaction.
• Collaborate with the Group Sales team to support and execute year-round special events.
• Follow and enforce all Pyek and Daytona Lagoon policies and procedures, ensuring consistency across all F&B outlets.
• Support front-line operations as needed, leading by example to maintain high service standards.
• Proactively identify and address operational and equipment issues through collaboration, monitoring, and troubleshooting, ensuring timely reporting and resolution.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.

Requirements

Qualifications:

• Minimum of 2 years of Food & Beverage management or leadership experience required.
• Must be able to obtain a Food Manager's Certification, Food Handler's Permit, and any required alcohol-service certification.
• Strong analytical skills with expertise in product optimization and strategic purchasing.
• Proficient in Microsoft Office and experienced with scheduling, point-of-sale (POS), and inventory systems.
• Must be an effective communicator with strong written and verbal skills, able to deliver feedback, share analysis, communicate updates, and lead teams with a positive influence.
• Ability to relate to guests and team members to resolve problems.
• Strong organizational skills with the ability to manage multiple tasks and operations in a fast-paced, high-volume environment.
• Ability to meet deadlines and maintain accuracy and professionalism with attention to detail, performing responsibilities with minimal supervision.
• Must be able to stand and walk for extended periods of time.
• Must be able to work in both indoor and outdoor environments, including direct sunlight, high temperatures, or rain.
• Must be able to lift, carry, push, or pull items weighing over 30 pounds as part of daily responsibilities.
• May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
• Must be able to multi-task and remain flexible in a fast-paced environment.
• Must be able to work weekdays, weekends, early mornings, evenings, and holidays, including long hours during peak season.
• 2 years of industry experience (Water Park, Theme Park, or other related entertainment) strongly preferred.

Education:

• High school diploma or equivalent (GED) required; associate degree preferred.