Manager, Service - USA - MD - Baltimore - Suite A - R26-08330

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!

Job Summary

The Service Manager is responsible for overseeing equipment readiness, service operations, inventory control, and personnel coordination to support project execution. This role ensures company assets are properly maintained, repaired, and available to meet operational needs while promoting a strong safety culture, maintaining quality standards, and providing excellent customer service.

Key Responsibilities

• Ensure all project equipment needs are identified, sourced, and available to support operations.
• Maintain adequate rental inventory levels to meet daily business and project demands.
• Oversee service and repair activities for serialized and non-serialized company assets, ensuring compliance with quality control procedures.
• Perform hands-on maintenance and repair of motorized equipment as needed.
• Coordinate daily service activities with Operations, Construction, and Sales teams.
• Attend project coordination meetings to support equipment and workforce planning.
• Maintain accurate documentation for all inbound and outbound materials and equipment.
• Conduct daily safety talks and ensure compliance with company safety policies and procedures.
• Promote and support a strong safety culture through adherence to the company's Safety-First initiatives.
• Occasionally operate company vehicles as business needs require.
• Assist with workforce coordination and operational problem-solving to ensure project success.
• Perform other duties as assigned to support branch and project operations.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory experience required.
• Mechanical aptitude and equipment repair experience required.
• Strong customer service, communication, and relationship-building skills.
• Proven decision-making, problem-solving, and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with a clean Motor Vehicle Record (MVR) required.
• Ability to occasionally lift and carry 75 pounds or more.
• Experience in construction, equipment rental, industrial services, or a related field preferred.
• Position requires on-site work; relocation assistance and per diem are not offered.

BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.

About Us:
BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.

Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.