Director of Health Services

Director of Health Services

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Join Mountlake Terrace Plaza as our Director of Health Services and help create an exceptional experience for residents, families, and team members every day.

Schedule: Tuesdays - Saturdays or Sundays - Thursdays (Business Hours)
Pay Range: $105,000 - $115,000 per year (DOE)

Job Summary:

The Director of Health Services (DHS) leads the overall implementation of clinical health and wellness services in the community. The DHS serves as a liaison between families, hospital personnel, physicians, community organizations, and other related service agencies to provide quality care to MBK Senior Living residents. The DHS collaborates with the Director of Sales and the Executive Director (ED) to set the stage for MBK Senior Living to become the senior living provider of choice. Additionally, the DHS is responsible for coordinating care with outside agencies, communicating with families, managing a clinical team, and developing personalized plans of care for residents’ needs, then communicating them to the care team.

Supervisory Responsibilities:

• Interview, hire, train, set performance goals and timelines, monitor performance, and provide coaching for Medication Technicians.

Duties & Responsibilities:

• Conduct and coordinate assessments/evaluations of potential residents and make recommendations for admission in accordance with current rules, regulations, and community policies and procedures.
• Conduct and/or approve routinely scheduled re-assessments and change of condition assessments promptly.
• Draft initial Individualized Service Plans (ISP) and update based on schedule and change of condition for residents and partner with ED to review with responsible parties and/or residents.
• Alert the ED, family members, and others (as necessary) of any changes in residents’ physical or emotional health, and institute interventions as appropriate.
• Assess the community’s ability to meet resident needs under licensure and collaborate with the ED on plans to retain the residents or move them to a higher level of care when necessary.
• Develop and maintain good working relationships and effective communication with families and service providers.
• Train, assign, and supervise Medication Technicians.
• Perform all administrative duties accurately and timely, including expense reporting, submission of invoices, team member evaluations, etc.
• Coordinate prescription orders with doctors’ offices, as well as pharmacy delivery of medications, including oversight of the central storage, tracking, and delivery of medications, and ensuring the Medication Administration Records are completed according to company policy and State regulations.
• Responsible for the overall safety, health, and wellness of residents.
• Ensure that clinical and care-related regulations and policies are closely monitored and followed.
• Ensure that physician orders are carried out properly.
• Aid in the community marketing effort through positive interactions, acting as a liaison between the community and families/outside health service providers.
• Key management member acting as Manager on Duty when necessary.
• Collaborate with Department Directors on resident care and caregiver oversight.
• Collaborate with the Regional Director of Health Services to ensure compliance with MBK policy and procedure and State Regulatory Guidelines
• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Promote and lead with a spirit of teamwork and open communication in accordance with the MBK principles and core values.
• Manage labor and other expenses to align with the community budget.
• Perform other job duties or special projects as assigned or requested by Supervisor and/or Regional Team.

Education Requirements:

• College Degree required or equivalent work experience and license.
• Bachelor’s Degree in Nursing, Human Services, or the Health Care field is highly desirable.

Experience Requirements (in years):

• 2+ years of prior related work experience functioning in a similar healthcare management role, within a similar industry/work environment is essential.
• 2+ years of prior management or supervisory experience required.

Required Competencies/Licenses/Certifications:  

• Licensed RN, LPN, or LVN and must adhere to all requirements to have and maintain a license, including CEU completion and timely renewal.
• CPR certification required.
• Must complete required Background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Valid state-issued driver’s license and valid insurance or reliable method of transportation for resident assessments.
• Demonstrated proficiency using Microsoft Office Suite (e.g., Word, Excel, and Outlook) and operating standard office equipment.
• Must have excellent communication skills, including the ability to speak, write, and read English.
• Must possess the ability to make sound, independent decisions when circumstances warrant such action, and to remain calm during stressful or emergency situations.
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
• Must possess strong organizational, problem-solving, and time management skills.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, including standing, walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
• Must be able to move intermittently throughout the workday, in the community, and between neighborhoods.
• Ability to sit and work at a computer for prolonged periods.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
• Ability to assist in the physical movement of residents during routine transfers or in emergency situations.
• Ability to travel within 50 miles of the community to perform assessments/evaluations.
• Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]. 

 

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

 

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

 

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.