KYC Client Facing Analyst

So, who are we? 

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your team 

This role is part of our KYC (Know Your Customer) team -- they are responsible for understanding more about people who want to trade on our platform using digital services like identity verification. You will proactively contact clients to help move them through the application process to become a live client. 

Your role in the Team's Success.

IG operates across multiple jurisdictions and asset classes and has important compliance requirements, including KYC Client Onboarding. You will be part of the KYC team where your primary activity will be reviewing exceptions for new customer accounts, evaluates all type of retail, Corporate and Institutional accounts and analyse new customer processes and policies. You will need to communicate effectively and efficiently with our Clients (via written forms such as web chat and e-mail), as well as with relevant internal and external parties to complete the KYC review process. This role offers good learning in Anti-money laundering (AML) processes and procedures and also opportunities to identify risk and provide supports in fixing the risks identified, problem solving skills, develop in other areas of the wider operations team and to build strong relationships with compliance and other operational departments. 

What you'll do 

• Bring your process knowledge in identifying exceptions in all types of retail and institutional account opening processes. 

• Act as a SPOC for any inquiries from different stakeholders. 

• Provide training to new joiners and act as a buddy until they are up in the learning curve. 

• Assist in providing process trainings to different stakeholders. 

• Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates. 

• Being proactive in creating incidents and escalating system/process issues while keeping the management informed. 

• Adhere to agreed targets, KPIs, SLAs, productivity and quality standards consistently. 

• Perform quality check analysis on time and provide feedback. 

• Work closely with internal/external audit teams when necessary. 

• Identify potential risks and process gaps. 

What you'll need for this role:

Key Qualification Requirements: 

• Ability to demonstrate excellent interpersonal and communication skills, and adopting an enthusiastic approach when speaking to new clients 

• Minimum 1 year of experience performing AML/KYC activities in the financial services industry 

• Understanding of the end-to-end KYC and client on-boarding processes 

• Strong Risk awareness (incl. Operational, Compliance, Business and Reputational) 

• Experience of on boarding across different client types 

• Familiarity with AML/KYC regulations and industry guidelines 

• Understanding of sourcing information from various data sources 

• Excellent written and oral communication skills, fluent in English 

• Great attention to details 

• Ability to cope well under pressure and adapt quickly to a fast-paced environment. 

How we work 

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: 

• Lead and Inspire: Drives trust, alignment, and enthusiasm 

• Think Big: Focus on the problems that most impact commercial outcomes 

• Champion the client: Understand and prioritise client's needs 

• Deliver at pace: Push for fast, sustainable growth 

• Raise the bar: Take ownership, be accountable and share feedback 

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. 

The Perks 

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. 

• Matched giving for your fundraising activity. 

• Flexible working hours and work-from-home opportunities. 

• Performance-related bonuses. 

• Insurance and medical plans. 

• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform. 

• Contribution to gym memberships and more. 

• A day off on your birthday. 

• Two days' volunteering leave per year. 

Join us for this exciting journey. Apply now!