POS Vendor Services Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

This role leads POS Vendor Management and Inventory & Deployment across Europe. It carries full accountability for vendor performance, commercial outcomes, stock availability and deployment performance, and for keeping CapEx and OpEx spend in line with agreed plans and forecasts.

This is a delivery-focused leadership role. The role holder sets clear direction and targets and delivers them, with a strong focus on transformation, vendor value and the merchant experience.

They are expected to drive continuous operational improvement and deliver efficiency through digitisation and automation. The role requires someone who takes ownership, makes decisions and delivers results without waiting for direction.

The role holder will lead and develop experienced managers, building a high-performing and accountable organisation.

Working closely with Product, Sales, Finance and Risk (TPRM), they will be the senior escalation point for Vendor Management and Inventory & Deployment across Europe.

Key Responsibilities

Ownership & Accountability:

• Take overall responsibility for the performance of POS Vendor Management, Inventory and Deployment across Europe, and deliver against agreed strategic targets

• Set the direction and roadmap for both functions, in line with the wider Operations strategy.

• Hold full accountability for all SLAs and KPIs across both teams, with a strong focus on service delivery and the merchant experience

• Maintain a strong risk and control environment across both functions, ensuring control gaps are identified and addressed in a timely manner.

• Ensure procedures are documented, reviewed and approved, including audit requirements.

• Be the senior decision maker and escalation point for both areas.

Vendor Management:

• Own POS vendor performance, commercial management and vendor risk (TPRM).

• Lead Deployment vendor commercial reviews and negotiations; agree and enforce improvement targets to enhance customer satisfaction.

• Hardware Vendors – set and drive improvement targets across delivery lead times, repairs, NFF, Discovery and DOA.

• New Hardware Supplier Onboarding – lead the end-to-end introduction of a new hardware supplier across Europe, ensuring system readiness, contractual obligations and stock tracking are all in place.

• Lead vendor selection through RFI / RFP, and ensure vendor compliance across contracts, legal, TPRM and PRISM.

Inventory & Deployment Management

• Own European POS CapEx and OpEx planning, forecasting and reporting end-to-end, delivering within budget with minimal variance.

• Lead the Inventory & Deployment function, with accountability for forecasting, ordering, inventory accuracy, distribution and consumables management, ensuring optimal stock levels across all markets

• Drive cost efficiency targets, reducing spend and improving value across all markets.

Automation, Change & Improvement

• Champion an automation-first approach across both functions, delivering efficiency through digitisation and process improvement.

• Drive continuous improvement, simplifying processes and controls and removing waste.

Stakeholders & Senior Leadership

• Build strong, trusted relationships across Operations, Product, Business Development and Risk & Compliance.

• Represent both functions in projects and new POS product launches, working closely with Product, Sales and Finance.

• Present performance, risks and plans to senior leaders with clear, data driven updates, and flag delivery risks in advance.

Team Leadership

• Lead, coach and develop experienced managers and senior team leaders.

• Build a high-performing, accountable team and manage performance proactively.

• Create an inclusive, engaged and collaborative environment, and support succession and talent development.

• Min. 5 years' people leadership, including leading managers or senior team members.

• Proven track record of owning and delivering strategic targets.

• Proven vendor / supplier management, including performance and commercial negotiation.

• Proven POS inventory and deployment experience across multiple markets.

• Strong CapEx and OpEx planning, forecasting and cost control, including variance management.

• Experience driving improvement and change, with a strong bias towards automation and digitisation.

• Experience and knowledge of vendor contract structure and legal language.

• Strong communication and stakeholder skills, including presenting to senior leaders.

• Strong analytical skills and attention to detail, using data and dashboards to drive decisions.

• Knowledge of POS products and their lifecycle; experience in card acquiring, payments or financial services.

• Uses AI tools and models to work smarter - including building simple agents to automate reporting, presentations and routine tasks (an advantage)

• Fluent English; Polish an asset.

This role requires working from a U.S. Bank location three (3) or more days per week

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.