Case Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY: 
The Brantford Booth Centre is a 53 bed emergency men’s hostel and Correctional Residence Facility, offering room and 
board to men who require transitional housing and federal release programs. It is a 24-hour operation.
This is a casual relief position with no guaranteed hours. Flexibility in scheduling is required. The work schedule is 
determined in consultation with your supervisor and may vary according to requirements of responsibility.
This is a Unionized position.

ACCOUNTABILITIES:
• Maintain an active caseload.
• Complete an intake and assessment on each resident.
• Provide problem solving/referral counselling to shelter and CRF Clients.
• Develop a network and make referrals to existing services and resources in the community including those of 
other Salvation Army departments.

Handling harm reduction supplies. 

• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of 
‘quality of life’ improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or 
Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
Perform other duties as required.

WORKING CONDITIONS:
• May work with potentially aggressive clients.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:
• University/College diploma in Social Service and/or combination of education and related life experience.
• Excellent oral and written communication skills and effective interpersonal skills.
• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Ability to work with socially disadvantaged people.
• Ability to work with federal release clients to develop and carry out a life plan.
Employment Opportunity - Ontario Division
 SalvationArmy.ca Hope Service Dignity Stewardship
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Demonstrates knowledge of Community based resources.
• Possess current First Aid, CPR, Non-Violent Crisis Intervention certificates.
• Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening. Note: A 
satisfactory criminal background check is required and in addition to this The Enhanced Reliability Screening 
with Corrections Canada.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada. 
• NOTE: Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:
• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:
• Excellent oral and written communications skills and effective interpersonal skills.
• Ability to work with socially disadvantaged people who may often harbour resentment and anger.
• Ability to work with federal release clients to develop and carry out a life plan.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The 
Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a 
Background Check with vulnerable sector screening. 
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation 
Army in Canada and its implications as related to position responsibilities.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are 
contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.

Compensation:

The target hiring range for this position is $23.77 to $23.77 with a maximum of $23.77.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.