Refresh Team Lead (TM1) (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Refresh Team Lead to support the delivery staff by ensuring service levels and objectives are met. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Description of Job Duties/Responsibilities:

• Assign and push the prioritized work to approx. 15-18 individual Refresh technicians.
• Monitor inventory levels / delivery schedule for refresh equipment.
• Provide 'advanced' level of technical support, as needed, for Refresh technicians or customers.
• Provide all daily admin support to technicians: Gain access to customer spaces, coordinate appointments, required documentation for security, etc.
• Manage post-refresh issues reported by customers.
• Onboard/Train New Hires.
• Provide port security, as needed, to individual Refresh teams.
• Collaborate with frameworks; such as Asset Audit, to ensure record integrity and accurateness is being achieved.
• Supports the development of monthly Refresh targets for all neighborhoods.
• Reviews and works with the UTL team to quantify missing assets.
• Works with the Asset team to verify asset state and location.
• Assists with the development of reports for all Refresh efforts.
• Performs all queue management for all types of refresh performed on program.
• Manages ticket handling, mailbox, and tasking.
• Oversee’s refresh queue coordinators.
• Provides tasking for queue coordinators.
• Reviews and validates all refresh work.
• Creates refresh ticketing templates and mass tickets needed for refresh.
• Assists other Queue Manager or Queue Coordinators as questions arise.
• Generates refresh reporting and assists in tracking deadlines.
• Supports the Refresh Manager in developing products for internal leadership to aid in tracking and metrics.
• Supports the Refresh Manager in both internal and external meetings, representing refresh for the program.
• Works closely with the Assets, Distribution, and Neighborhood Teams to ensure all are prepared for refresh activities.
• Assists with refresh projections and inventory acquisition.
• Assists in developing and improving refresh processes and procedures.
• Monitors trends and communicates them to the Refresh Manager/applicable stakeholders as necessary.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Candidate should have a Bachelor’s degree and three (3) years of supervisory or project management experience.

• Familiarity with refresh project/efforts, coordinating staff and technical requirement is a plus.
• Candidate must have good communication, teamwork, and time management skills.
• Ability to function under tight deadlines and engage directly with customers is a plus.

Desired Qualifications:

• CWIP Certification (Security+ preferred)

Ready to join our team? Apply today!

Our Refresh Team Lead (TM1) (Government)

earns $72,000 - $112,500

yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone 

Weekly Hours:

40

Time Type:

Regular

Location:

Columbia, Maryland

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.