Casino Guest Services Associate

Fixed Term (Fixed Term)

There are some GREAT PEOPLE out there... we should know we hire them!

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$13428.htmld

CASINO GUEST SERVICES ASSOCIATE

Contract
$23.49
Application Deadline: September 20, 2026

Are you task oriented with a proven ability to maintain a high level of accuracy while working in a fast-paced environment? Are exceptional organizational, analytical and problem-solving skills the keys to your success? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Handling cash transactions, exchanging currency/chips, selling and redeeming tickets and chips, redeeming coupons, processing jackpots and cash advances
• Strict adherence to all AML (Anti-Money Laundering) requirements as mandated by FINTRAC.
• Balancing all transactions and floats in a timely and efficient manner
• Enrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing comps to players based on play
• Loading and redeeming offers, booking show tickets and hotel rooms. 
• Acting as an ambassador, engaging guests to increase awareness and participation in casino events.

• Greeting buses and assist with packaging of promotional prizing and display set up as required.

• Perform the functions of: Registration and/or Scorekeeper for slot and table tournaments, or promotions as required.
• Ensuring Patron records are kept up to date while maintaining strict confidentiality
• Working in a highly regulated environment, ensuring strict adherence to variance, compliance and workplace policies, and AGCO directives
• Standing for long periods of time and occasionally lifting up to 24 lbs
• Builds company reputation through earning trust and loyalty of guests. Shares knowledge of all activities and promotions occurring at our casino properties
• Ability to multitask and work with various systems at the same time
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• High school diploma or equivalent
• Experience counting and balancing large sums of money
• Minimum 1 year cash handling experience
• Proven mathematical skills with strong attention to detail and accuracy
• Exceptional organizational, multitasking, and problem solving skills
• Customer Service experience

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos