- Location
- Bogotá, Colombia
- Type
- Full-time
- Department
- Marketing
- Source
- Greenhouse
Description
Role Summary
Our mission at HubSpot is to help millions of organizations grow better.
The Inbound Success Coach (ISC) plays a critical role at the beginning of that journey—engaging with prospective customers, addressing their questions, and identifying potential sales opportunities.
You'll work with a high volume of inbound demand across chat, phone, and web channels, helping businesses understand how HubSpot can support their goals. This is an entry-level role designed to build foundational sales skills—including customer conversations, qualification, and pipeline creation—with a structured transition into the Sales Development Representative (SDR) role based on business need and performance.
You are the first human interaction in the sales process, helping prospects navigate their initial experience with HubSpot while identifying and qualifying potential opportunities for the sales team.
Compensation & Career Track:
The ISC role is the first step in HubSpot's downmarket sales career path:
Inbound Success Coach → Sales Development Representative → Business Development Representative → Account Executive
Progression from ISC to SDR includes a base salary increase reflective of the expanded scope of the role. Market-specific compensation details are listed below.
💰 ISC base annual salary: $95,000,000.00 COP
💰 SDR base annual salary: $102,808,200.00 COP
What You'll Do
- Manage a high volume of inbound inquiries from prospects across chat, phone, and web channels
- Engage prospects to understand their goals, business challenges, and questions while guiding them toward the most relevant next steps
- Identify, prioritize, and route qualified sales opportunities to Account Executives
- Operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction
- Achieve booked meetings and meetings-to-deal conversion metrics, based on regional targets
What You'll Bring
Required Qualifications
- Fluency in English and Spanish
- Strong communication skills with the ability to engage prospects, guide conversations, and quickly build rapport
- A clear motivation to start and grow a career in sales, with the goal of progressing into an SDR role
- Curiosity and a problem-solving mindset when understanding customer needs and business challenges
- Comfort managing a high volume of daily interactions while staying organized and consistent
- Resilience and adaptability in fast-paced, performance-driven environments
- Coachability and a willingness to learn, apply feedback, and continuously improve
Nice-to-Have Qualifications
- Previous customer-facing, retail, hospitality, sales, or service experience
- Experience working toward individual performance metrics or goals
- Familiarity with CRM software or SaaS products
- Additional language proficiency relevant to the hiring region
What Success Looks Like
Success in this role means you:
- Thrive in a competitive, target-driven, high-volume environment
- Demonstrate the motivation to consistently exceed goals and performance metrics
- Take ownership and proactively drive results
- Stay resilient while maintaining quality across a high volume of daily customer interactions
- Apply coaching and feedback to continuously improve qualification and conversion outcomes.
- Build the qualification judgment, business acumen, and consistency needed to successfully transition into the Sales Development Representative (SDR) role
Where You'll Work
- Location: Colombia (remote, or in-office/hybrid in Bogotá, Colombia office)
- Schedule: Monday through Friday. Working hours may shift depending on market coverage and business needs to support inbound demand.
Applications must be submitted in English.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.