- Location
- Cairo, Egypt
- Type
- Full-time
- Department
- Human Resources
- Source
- Workday
Description
Job Description Summary
As an HR Operation Associate you will be participating in dedicated HR processes where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with Senior experts / owners of your responsible HR service process.Job Description
Key Responsibilities
- Support HR Operations services such as On-boarding, Off-boarding, employee life cycle (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
- Understanding employees questions and issues, advising them in a professional way and handling their queries in a timely manner by ensuring excellent employee experience
- Deal with operational issues and process failures, identifying and implementing appropriate solutions.
- Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes.
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements.
- Being proactive in handling process gaps and being involved to find a solution and participating in process improvements (we are keen advocate of Lean methodology when changing our processes for the better).
Required Qualifications
- Bachelor’s degree from an accredited university or college.
- Fresh graduate or maximum 2 years of relevant professional work experience with demonstrated achievement in Service-oriented environment.
- Fully professional French and English language knowledge both verbal and written.
- Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
- Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner.
- Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity.
Desired Characteristics
- Strong problem-solving skills with the ability to quickly identify issues and deliver creative, collaborative solutions
- Experience supporting and delivering services to French customers is highly preferred.
- Knowledge of French labor laws and/or French payroll regulations is considered a strong advantage.
- Experience working with Workday, Talent Acquisition (T&A) systems, and ticketing systems is an advantage.
- Ability to collaborate effectively with cross-functional teams to drive efficient and customer-focused outcomes.
- Strong customer service orientation with a focus on providing high-quality support and solutions.
Additional Information
Relocation Assistance Provided: No
Skills
WorkdayComplianceCustomer Service