- Location
- Temasek Polytechnic, Singapore
- Type
- Full-time
- Seniority
- Manager
- Experience
- 5+ years
- Closing date
- Today
- Source
- Workday
Description
[What the role is]
You will be responsible for the planning, coordination, and execution of Continuing Education & Training (CET) programmes, partnering with internal schools, industry stakeholders, and clients to deliver seamless, high-quality programmes and operational excellence.[What you will be working on]
Programme Management
- Build strong relationships with external stakeholders such as corporate clients, industry partners, and internal stakeholders such as academic schools and departments.
- Ensure high-quality delivery and learner satisfaction
- Manage the end-to-end administration of short courses and customised programmes.
- Liaise with sponsoring companies, funding agencies, trainers, programme partners, and participants on all programme-related matters.
- Respond to enquiries from prospective participants and corporate clients with a strong client-centric mindset.
- Update website, EDM, social media sites on programme information to ensure accuracy and relevance.
Operational Excellence
- Manage grant and programme reporting to ensure accurate and timely submissions to relevant funding agencies.
- Manage course funding, setup and operations from enquiries to enrolment and payment processing (eg. attendance and assessment status update) in Skills Training and Enhancement Portal (STEP)
- Resolve administrative issues highlighted by applicants and participants.
- Ensure accurate tracking of attendance, assessment outcomes, and administrative compliance.
- Manage financial reconciliation reports, and timely payments to training partners.
- Ensure compliance with institutional and regulatory requirements
[What we are looking for]
- Qualifications in Business Administration, Education, or a related field, with at least 5 years of relevant work experience.
- Strong customer-centric, team player, able to manage multiple programme and clients concurrently and independently.
- Good communication and relationship management skills.
- Experience in managing stakeholder relationships and working with external partners or vendors.
- Detail-oriented, with strong problem-solving skills in handling programme administration and funding matters (e.g. SkillsFuture course funding schemes)
- Proficient in MS office and experience using AI tools (eg. ChatGPT, Copilot, Claude)
Skills
Compliance