Flight Opt & Capacity Control Agent

OCFO Flight Optimization & Capacity Control Agent 

Role Purpose

Monitor and optimize existing routes for the Own Controlled Flights Operation (OCFO), ensuring flights are commercially and operationally optimized. 

Key Responsibilities

• Flight & process monitoring — oversee flight and operational processes, and maintain data quality in operational systems so planning stays accurate. 
• Capacity planning — plan the optimum weight and volume mix per flight based on actual bookings and freight on hand (<24 hours before departure), and plan capacity utilization by route and cargo mix. 
• Booking control — manage and control pre-books and ad hoc shipments, safeguard space commitments to customers, and notify stakeholders of over- or underbookings. 
• ULD build-up — plan ULD build-up efficiently and in line with IATA rules and internal quality standards, set build-up priorities during irregularities, and issue build-up lists, documentation and labeling. 
• Documentation & positioning — determine ULD positions with the flight operator and issue/distribute the flight manifest to all internal and external parties. 

Reporting & Scope

• Reports to: Hub Manager 
• Direct reports: none 
• Accountable for: flight optimization, cargo needed on aircraft, route potentials 
• Internal stakeholders: OCFO/GSSA teams, Airfreight, Sales, Management, Finance
• External stakeholders: MAC, suppliers, third-party agents, charter operators 

Key Metrics

• Shared: load factors / yield optimization 
• Individual: flight analytics; capacity control

Required Profile

• Experience in airline yield management, operations and handling, plus general airfreight market knowledge 
• Strong English, Excel skills 
• Experience with ULD build processes (IATA) rules and regulations 
• Analytical skills and spatial awareness, customer-minded, comfortable in supplier contact 
• Willingness to work at weekends and on public holidays.

Bottom Line

• The role sits at the intersection of commercial yield optimization and physical load planning — it needs both analytical and hands-on operational strength.
• Its leverage point is the <24-hour pre-departure window, where booking mix decisions directly drive load factor and yield.
• Despite no direct reports, influence is high: the role coordinates across five internal functions and four external partner groups.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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