Property Manager

Position Summary & Primary Responsibilities:
The Property Manager is responsible for all property operations and team member
management at their assigned property or properties, providing superior customer service to
residents and excellent stewardship of the owner's asset. This position has accountability for
maintaining the smooth flow of operations, supervising and providing direction to site staff, and
ensuring the financial success of their assigned property. In addition, this position is
responsible for the following: Directly supervising all on-site staff to include office, maintenance, and
grounds/caretaking personnel

• Handling and resolving resident concerns in a timely and customer friendly manner
• Successful marketing of the apartment community including building relationships with
  local businesses and corporate outreach
• Understanding and upholding company policies and procedures as well as identifying
  and developing process improvements
• Understanding and ensuring adherence to all state and federal regulations surrounding
  housing, employment, and, if applicable, affordable housing programs
• Financial reporting, including owners' reports and budget creation
• Understanding and adhering to established property budgets, communicating
  effectively and proactively with Operations Leadership if the need for unforeseen
  expenses emerges
• Responding to and overseeing the resolution of emergency situations at assigned
  property or properties, both during and outside of regular business hours
• Upholding the rules and regulations of the property, issuing lease violations, non-renewals,
  and eviction notices when appropriate
• Coordinating or overseeing the coordination of community events such as National
  Night Out
• Frequently and effectively communicating with teams, Shelter management, and owner
  clients when appropriate
• Performing special projects and other duties as assigned by Operations Leadership

Education & Experience:

• High school diploma or equivalent
• Experience managing communities of 100+ units for a professional property
  management company
• 4+ years of supervisory experience in leading and motivating teams to meet goals
• Tax credit and section 8 experience preferred

Knowledge, Skills & Abilities:

• Excellent leadership and management skills, including effective relationship building
  both within and outside the organization
• Exceptional interpersonal skills with the ability to communicate effectively with a wide
  range of people
• Ability to demonstrate good judgment, problem solving, and decision-making skills
• Strong organizational skills
• Ability to maintain a professional and polished image
• Ability to effectively use, leverage, and learn technology platforms. Experience with
  Yardi software preferred.
• Exceptional customer service and communication skills
• Ability to develop, understand, and adhere to a budget
• Ability to multi-task and work well under pressure