Administrative Support Coordinator

Description

Gateway Rehab Center (GRC) is hiring an Administrative Support Coordinator for our Patient Benefits Coordination (PBC) Department! In this essential administrative role, you will support key patient benefits and billing processes, helping ensure accurate reimbursement, timely authorizations, and efficient coordination of services across Gateway Rehab locations. This position is hybrid with two days remote and three days onsite at our Washington, PA facility. 

If you're highly organized, detail-oriented, and enjoy working in a fast-paced healthcare environment, keep reading!

Why You'll Love Working at GRC

• Mission-driven work supporting individuals and families impacted by addiction.
• Opportunity to play a critical role in ensuring access to treatment services.
• Collaborative team environment focused on accountability, excellence, and recovery.
• Comprehensive benefits package, including contribution toward the medical insurance plan of your choice: Highmark or UPMC, plus access to employee discount programs and additional supportive benefits.

Why This Role is Important to SUD Treatment

GRC's Patient Benefits team helps ensure that clients receive timely access to treatment while maintaining accurate billing and reimbursement processes. As an Administrative Support Coordinator, your work directly supports financial operations that allow treatment services to continue uninterrupted. This is more than an administrative position. It is an opportunity to contribute to life-changing recovery services every day.

Responsibilities

• Process medication slips received from all GRC locations.
• Track, monitor, and enter charges for injectable and oral medications.
• Monitor and maintain billing rules for enhanced rate MAUD billing to support accurate reimbursement.
• Obtain and track county authorizations for clients in Washington, Butler, and Westmoreland counties.
• Monitor Allegheny County fund activity and assist with allocation planning.
• Respond to staff inquiries and communicate effectively across departments to resolve issues and support ongoing operations.
• Assist with Gift Shop and PAC card processing during periods of increased workload or staffing shortages.
• Provide support with billing inquiries and Patient Benefit Coordinator duties as assigned.
• Perform other related duties as assigned.

What You Bring

• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and accuracy.
• Data entry proficiency.
• Computer literacy and ability to learn multiple systems.
• Understanding of healthcare insurance and reimbursement processes.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Requirements

What Do We Require?

• High school diploma or equivalent required.
• Experience with healthcare insurance preferred.
• Experience with CPR Web preferred.
• Experience with pharmacy billing preferred.

What Are the Work Conditions?

• Hybrid work environment with a combination of on-site and remote work.
• Significant computer and telephone usage.
• Requires exceptional attention to detail and accuracy.
• Minimal physical demands.

GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.