Ops Support-Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our outstanding 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through ground breaking technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a meaningful role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

This role will work with leadership and key partners on behalf of the Vice President and will provide executive-level support, planning, analysis, and presentation development to ensure strategic business plans are successfully articulated and communicated at the highest levels of the company. You will build and maintain executive level presentations.

• Providing communication and support to the region for critical topics.

• Maintaining relationships with key partners, Network leadership and executive team members.

• Coordinating executive site visits/town hall meetings.

• Serving as a liaison to SVP & Corporate Communications staff.

• Driving transformation through the development and implementation of a strategic culture program to ensure a high degree of employee engagement and satisfaction.

• Monitoring and analyzing survey results and leading the development and governance of related action plans.

• Crafting and executing a comprehensive communications plan that ensures company strategies and goals are understood at all levels.

• Developing and running an employee executive recognition program.

In this role, you'll have a defined work location and assigned office days three days a week
 

What we’re looking for...

You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You’re great at being detail oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Five or more years of relevant experience in retail or business sales 

• Experience applying AI solutions to streamline operational workflows

• Willingness to travel up to approximately 50% of the time.

Even better if you have one or more of the following:

• A degree.

• Ten or more years of technology experience or Global Network Operations experience.

• Experience with design and delivery of executive-level communications and successful project management.

• Knowledge of MS Suite (Excel, Word, PowerPoint).

• Ability to drive business-critical initiatives to completion.

• Ability to effectively influence beyond position and scope.

• Excellent collaboration skills and ability to work efficiently in a team environment.

• Experience in Global Provisioning and service assurance, and Field Operations and Network Engineering.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $108,000.00 - $188,000.00.