Manager, Audio Visual- VIBE Entertainment

Reporting to the VP Entertainment & Event Center Operations, the Manager, VIBE, holds responsibility for the implementation and execution of the VIBE program within the Entertainment Department. Ensures that lights, sounds, video, scents, are continuously functioning in conjunction with the strategic initiatives of Yaamava’ Resort & Casino. Oversees the training and ongoing support for the management of VIBE initiatives while providing encouragement, setting high expectations, and demonstrating positive examples as necessary to ensure a fun, exciting and professional working environment for our team members and a pleasant and entertaining experience for our guests. Supports the property in all aspects of atmospheric experiences and culture while creating an exceptional climate of guest-oriented service, implementing brand amenity programs, and ensuring effective utilization of music across the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Manages day-to-day operations and first-line maintenance of RX Music, lighting, and activation programming systems. Supports by executing music playlists, video content, and lighting systems in alignment with property branding and guest expectations.
2.  Directs the project management and strategic visioning for all VIBE A/V projects across the entirety of Yaamava’ Resort and Casino. Serves as project manager for all site audio/visual projects while collaborating with key stakeholders to plan, implement and complete all events in a timely manner and within the appropriate budget. Supports the strategic direction of the Entertainment department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort and Casino.
3.  Holds responsibility for the financial accounting and reconciliation process for all VIBE A/V related projects. Oversees the budget process and vendor bid process to ensure competitive pricing on all VIBE technology and equipment.  Manages the installation, troubleshooting and programming of A/V systems throughout the Casino.
4.  Ensures operational areas meet or exceed brand standards by monitoring the performance and maintenance of VIBE initiatives, responding to guest feedback, and adjusting systems as necessary.
5.  Serves as a liaison between the Senior Manager and VIBE team for reporting updates, resolving escalated issues, and ensuring alignment with department goals.
6.   Ensures brand and business initiatives are implemented. Maintains confidentiality of guest, employee, and company information to support the integrity of the Yaamava’ brand.
7.  Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Hospitality, Entertainment, Engineering, Music Theory or related field required.

• Minimum three (3) years of experience in the customer service, music and/or entertainment industry is required.

• Minimum three (3) years of experience in a related field, including audio/visual systems, lighting, or entertainment programming preferred.

• Minimum three (3) years of supervisory experience required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must possess strong leadership and team-building skills.

• Experience managing small to large audio-visual projects within a hotel, event center, convention hall, or casino environment strongly preferred.

• Ability to lead and inspire a team while maintaining high performance standards.

• Advanced technical aptitude in audio visual technology, computers and networking.

• Requires comprehensive knowledge of network hardware and software.

• Strong verbal and written communication skills to ensure that a non-technical end user and/or senior executive can understand.

• Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.

• Must possess the ability to resolve conflicts in a customer focused, professional manner.

• Must be capable of multitasking in a high-volume setting; flexible, agile, and fast learner.

• Prior experience with RX Music Platform

• Prior experience designing or commissioning large entertainment facility.

• Must possess a comprehensive understanding of entertainment technology: audio / video / lighting

• Prior experience within the gaming industry strongly preferred.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.  

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled resort and casino setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other

• office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,

• via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!