Customer Care Clerk

Performs extensive customer service focused on responding to inquiries from the general public, relating to civil, guardianship, small claims, evictions, family, mental health, domestic violence, traffic, criminal, jury, research services, and recording related functions. Prepare detailed clerical work that requires the application of various work methods, procedures, practices, and departmental functions related to the Clerk’s office. Must exhibit the ability to display excellent communication and computer skills. This position is hybrid working both front counters in St Lucie West Annex and Fort Pierce locations based on staffing needs.

• Delivers courteous and professional face-to-face customer service, resolving customer complaints, problems, answering inquiries all in accordance with existing statutory limits, or refers to appropriate department.
• Manages a large volume of on-site customers and provides appropriate solutions and alternatives within an acceptable time frame.
• Responsible for cashiering, accepting telephone payments, establishing payment plans, and balancing daily.
• Assists individuals with self-help methods for researching on the Clerk’s website
• Assist customers with passports.
• Ability and willingness to perform marriage ceremonies and process marriage licenses regardless of the couple’s race, religion, sexual orientation, etc.
• Assist with all aspects of Traffic functions such as citation intake processes, data entry, filing, court related tasks and communication with outside agencies.
• Responsible for monitoring the department’s email account and fax communication.
• Maintains acceptable metrics and performance standards, including effectiveness, efficiency, and quality.
• Remain updated on department-specific procedures/laws to provide accurate information.
• Performs additional duties and provides operational support across the Customer Care Center Department and the organization as assigned by the Clerk, Chief Operating Officer, Directors, or Manager.

Graduation from high school or a General Educational Development (GED) required.Knowledge, Skills, and Abilities:

• Excellent customer service and interpersonal skills to establish and maintain cooperative, tactful, effective, and harmonious working relationships with co-workers, attorneys, external agencies, and the public.
• Skill in speaking clearly and distinctly, both in person and on the telephone, using appropriate vocabulary and grammar to communicate routine and complex information in a manner that is understandable and respectful.
• Fluent written and oral English knowledge; bilingual (Spanish or Creole) is a plus
• Strong computer skills with proficiency in desktop office solutions, such as Microsoft Office Suite, database applications, email, .pdf file attachments, internet search tools, and various computer peripheral devices.
• Must be able to remain calm under pressure, and exercise good judgement and discretion.
• Excellent interpersonal skills and the ability to work in a fast-paced environment. 
• To be able to work independently with little supervision. 

Preferred:  

• Ability to learn and understand specialized information, including codes, rules, policies, procedures, forms and legal terms, and apply that knowledge in carrying out job assignments accurately and efficiently.
• Ability to work with confidential and/or sensitive data, interpret and comply with state and federal guidelines.
• Complies with legal advice restrictions for the Clerk & Comptroller’s Office. 
• Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment and terminology.
• Works in an environment that includes frequent interruptions and simultaneous detailed attention to multiple tasks. 

Physical Demands:

While performing the duties of this job, the Deputy Clerk (DC) is regularly required to be sitting/standing at a desk and working on a computer stand for prolonged periods of time. The DC may be required to reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The DC will occasionally lift and/or move up to 25 pounds.   Specific vision and hearing abilities required by this job include close vision, color vision, depth perception, ability to adjust focus, and the ability to respond quickly to sounds/spoken words.