Senior Business Analyst

About the Role

As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world’s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.

You’ll bridge business and technology — combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.

What You’ll Do

• Configure ERP systems based on business needs — from module setup to detailed functional rules
• Lead functional design activities and translate client needs into ERP system behavior
• Run and facilitate workshops to map business processes and align on solution design
• Collaborate closely with technical teams to translate configurations into deployments
• Challenge assumptions and proactively propose improvements to business processes or technical solutions
• Support user acceptance testing (UAT) planning and execution
• Build client trust by understanding their commercial goals and aligning solutions accordingly
• Guide junior analysts and contribute to internal best practice development
• Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement

Must-Have Skills & Experience

• 6+ years in a Business Analyst, ERP Consultant, or Functional Consultant role
• Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)
• Strong experience in data analysis using Excel, SQL, and Power BI is required.
• Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods
• Technically curious and able to ask why — you’re not afraid to challenge the brief or dig into root causes
• Skilled at working with cross-functional teams: business stakeholders, technical teams, testers
• Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support
• Familiarity with Agile and Waterfall delivery models
• Excellent communication, facilitation, and stakeholder management skills

Nice-to-Have Experience

• Experience with requirement gathering and creating functional specs
• Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation
• Familiarity with data analysis using tools like Excel, SQL, Power BI
• Exposure to FMCG-focused sales automation platforms

Who You Are

• Inquisitive, analytical, and always looking to improve how things work
• Comfortable in ambiguity and energized by problem-solving
• Enjoy engaging with clients, understanding their business, and making an impact
• Able to translate complex ideas for both business and technical audiences

Why Join CONVO?

• At CONVO, we’re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You’ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.

We offer:

• Global exposure working with Tier-1 FMCG clients
• A high-impact role where your input shapes real-world commercial outcomes
• A collaborative culture with mentorship, continuous learning, and career growth opportunities