Utility Billing Specialist

The Utility Billing Specialist performs intermediate technical work involving the coordination of utility account billing, service disconnection and non-payment, customer service, related work assigned. This position works closely with the Senior Meter Technician to support the utilities. As well as coordinate with other departments as needed. Work is performed under the limited supervision of the Maintenance Superintendent. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Manages utility accounts; coordinates and updates daily work orders; oversees the leak adjustment policy and associated processes and update billing financial data as needed.   
• Review and interpret data and manage water/sewer billing, payment, and refunds as required.
• Performs delinquent collections duties, including water disconnects, notice of Non-Sufficient Funds(NSF),as needed or required.
• Receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to the appropriate party for disposition.
• Prepare Automated Clearing House (ACH) autopay drafts for submission to Finance for processing.
• Assists in the coordination, preparation, and submission of utility month-end reports, including utility receivable and deposit account audit, utility rate changes, and consumption analysis report; collects information from a variety of sources and compiles data; monitor water and sewer agreements.
• Prepare and distribute annual billing calendar and be available to  meet the established utility billing calendar deadlines.
• Coordinates outsourced bill printer activities.
• Assists with integration processes; implements and maintains Enterprise ERP utility billing and customer management capabilities.
• Coordinates with IT, Munis and Finance to troubleshoot billing issues.
• Executes other job duties as necessary.

• Associate / Technical degree with coursework in accounting, business administration, finance, or related fields
• Considerable experience in municipal customer service and cashiering work or equivalent combination of education and experience.

Special Requirements

• Must meet and maintain all training and education requirements for the position.
• Valid driver's license.

Knowledge, Skills, and Abilities
Thorough knowledge of accounts payable and routine accounting policies, practices, and procedures; thorough knowledge of bookkeeping terminology and methods; general knowledge of office procedures, practices and equipment; general knowledge of business English, spelling and arithmetic; ability to read and comprehend simple instructions, short correspondence, and memos; ability to write basic correspondence; ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to post accounts; ability to operate a variety of office machines; ability to operate personal computer including some knowledge of applicable software packages; ability to deal with problems involving several concrete variables in standardized situations; ability to plan and organize work independently while exercising time management skills; ability to establish and maintain effective working relationships with associates, department heads, and the general public.

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and repetitive motions; frequently requires sitting and reaching with hands and arms and occasionally requires standing, walking, stooping, kneeling, crouching or crawling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).