SOCIAL AND HUMAN SERVICES ASSISTANT INTERN (RCCC STUDENTS)

Jump start your career today with an internship with Cabarrus County Government! 

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. 

Through a competitive application process, qualified Rowan-Cabarrus Community College students enrolled in the Social and Human Services curriculum will be selected for internship opportunities within the Customer Service Department at the Cabarrus County Department of Social Services. Applications will be reviewed as they are received, so students are encouraged to apply early. Space is limited, and we anticipate a competitive selection process.

Cabarrus County Government is pleased to offer an internship opportunity specifically for Rowan-Cabarrus Community College students enrolled in the Social and Human Services curriculum. If you are interested in exploring a career in human services or local government but are unsure how to get started, this internship is an excellent opportunity to gain valuable experience while learning from experienced County professionals.

This internship provides eligible RCCC students with hands-on experience in the Customer Service Department at the Cabarrus County Department of Social Services. Interns will gain exposure to the services and processes that support individuals and families in the community while developing practical, career-related skills that complement their academic studies.

The purpose of this internship is to provide a meaningful professional learning experience for students who demonstrate strong academic performance and a desire to learn, contribute, and serve the community.

Interns will receive guidance and mentorship from experienced Cabarrus County professionals while gaining knowledge and skills that support their academic, professional, and personal development.

Cabarrus County employs dedicated professionals who are committed to maintaining the dignity and integrity of the workplace and protecting the rights of every employee. With a wide variety of employment options, the County offers opportunities to build a meaningful and rewarding career.

Cabarrus County is home to Atrium Health Cabarrus and the North Carolina Research Campus. The County’s diverse economy also includes biotechnology, healthcare, manufacturing, industrial and business parks, warehousing and distribution, entertainment and hospitality, retail, and aviation.

Cabarrus County is home to "Where America Thrives" 

Essential Functions/Typical Tasks:

Conducting research and preparing materials; preparing documents and files; entering/updating information in various formats and systems

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Completes special projects as assigned.
• Gathers and compiles information.
• Prepares and presents reports and data.
• Produces a variety of documents, as maps, policies, procedures, programs, etc.
• Assists in the maintenance of information.
• Updates current information in existing formats and data systems.
• Attends and observes meetings.
• Meets with assigned mentor monthly or as requested.
• Performs related tasks as required.

This internship requires the completion of 160 total hours, averaging approximately 10 hours per week during the 16-week semester.

Interns will be expected to:

• Provide welcoming, professional, and customer-focused service to all customers and visitors.
• Treat customers with courtesy, patience, empathy, and respect.
• Develop a working knowledge of DSS programs, services, and community resources.
• Assist customers with applications, forms, document submission, and self-service tools.
• Help customers navigate kiosks, virtual stations, scanners, QR codes, ePASS, and other technology.
• Use professional communication and foundational human services skills, including active listening, open-ended questioning, rapport building, and advocacy awareness.
• Demonstrate an understanding of multicultural considerations, including diversity, equity, inclusion, and justice.
• Maintain confidentiality, protect sensitive customer information, and adhere to the National Organization for Human Services (NOHS) Code of Ethics.
• Recognize the boundaries of the Social and Human Services Assistant internship role and refer eligibility, policy, or other questions outside the role’s scope to the appropriate staff.
• Remain attentive to lobby activity, customer needs, and potential concerns.
• Maintain organized and fully stocked virtual stations, customer areas, and supplies.
• Communicate recurring customer questions, concerns, or barriers to staff to help improve the customer experience.
• Demonstrate professionalism through appropriate workplace appearance, attitude, communication, and conduct.
• Maintain regular attendance and demonstrate punctuality, dependability, initiative, flexibility, and teamwork.
• Seek an appropriate level of direction and guidance and consult with the supervisor when questions or concerns arise.
• Demonstrate an active interest in learning about careers in the human services field.
• Complete assigned duties, projects, and deadlines successfully at a level appropriate for a student in training.

Knowledge of the theory, principles and practices in the area of work or assignment; knowledge of research techniques relevant to the area of work; knowledge of data collection methods and techniques; knowledge of the equipment used in the area of work or assignment; proficiency in basic computer skills; ability to research and organize facts and present them in a simple and clearly written form; ability to prepare written reports; ability to establish and maintain effective working relationships with associates.

Through a competitive application process, qualified Rowan-Cabarrus Community College students enrolled in the Social and Human Services curriculum will be selected for internship opportunities within the Customer Service Department at the Cabarrus County Department of Social Services. 

Applications will be reviewed as they are received. It’s in your best interest to apply as early as possible.

Eligibility Requirements:

Physical Requirements:

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, and determining the accuracy and thoroughness of work; the worker is not subject to adverse environmental conditions.

Special Requirements:

None unless required specifically by host department.

Supplemental and Contact Information:

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.  

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.  Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received.  It is not necessary to contact the Human Resources Office to check the status of an application.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants. 

For technical issues with your applications, please call the NEOGOV Help Line at855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.