Telecom Operations Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Telecom Operations Specialist, you will support the registration, control, and security of messaging traffic across multiple channels and regions. Your role is essential to ensuring compliant, high-quality traffic and a smooth experience for both customers and internal teams. You will work closely with suppliers, operators, and internal stakeholders to keep Infobip’s telecom operations running efficiently.

What you’ll do

• Manage and maintain the global sender registration database
• Process customer sender registration requests directly with MNOs and suppliers
• Ensure traffic security through content restrictions and template registration
• Support region-specific and product-based registration processes
• Order numbers (VLN/SC) and enable setup for two-way communication between customers and end users
• Handle OTT traffic registration across channels such as WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, and others
• Maintain accurate records and documentation of registration actions and processes
• Collaborate with other departments to ensure compliance across defined processes
• Support a strong internal and external customer experience by staying attentive to end-user need
• Participate in continuing education sessions to build knowledge of technical processes and tools

What makes you a strong fit

• Interest in telecom, messaging, or technical operations roles
• Strong attention to detail and record-keeping skills
• Ability to follow structured processes and compliance requirements
• Collaborative mindset with a focus on customer experience
• Willingness to learn technical tools and registration workflows

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 


Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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