Competitive + Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE

• Competitive Salary

• Team Member Hotel Discount Program

• Uniforms Provided

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• Immediate eligibility for 401k and employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

The Role

POSITION PROFILE

The General Manager serves as the chief executive of the hotel, responsible for maximizing the long-term value of the asset while delivering exceptional financial performance, guest experience, and team engagement. The General Manager leads the business, the building, and the people, balancing owner expectations, operational excellence, commercial performance, and a culture rooted in Valor's P.R.I.D.E. values. This role requires a strategic leader who can inspire teams, think like an owner, make sound decisions under pressure, and represent the hotel with credibility among owners, brand partners, guests, and the local community.

ESSENTIAL RESPONSIBILTIES

Business Performance Leadership

• Drive sustainable financial performance while protecting the long-term value of the asset.
• Own the overall financial performance of the hotel, including profit and loss, EBITDA, cash flow, and owner returns.
• Develop and execute strategic business plans aligned with ownership objectives.
• Analyze financial results and operational metrics to identify opportunities for growth and efficiency.
• Lead capital planning, asset preservation, and long-term investment decisions.
• Foster a culture of accountability through data-driven decision making and operational discipline. Commercial & Revenue Leadership
• Maximize total hotel profitability through integrated commercial strategies.
• Partner with Sales, Marketing, Revenue Management, and Operations to optimize revenue across all business segments.
• Establish commercial priorities that increase market share and RevPAR while maximizing total revenue, including rooms, food and beverage, meetings and events, and ancillary revenue.
• Monitor market trends, competitive activity, and demand patterns to proactively adjust strategies. • Build strong relationships with key clients, community partners, and brand resources.

Operational Excellence & Guest Experience

• Deliver exceptional operations that consistently exceed guest expectations.
• Ensure operational excellence across all hotel departments.
• Champion quality assurance, brand compliance, and service standards.
• Create memorable guest experiences that reflect the hotel's unique identity and local culture.
• Lead service recovery efforts and promote continuous operational improvement.
• Maintain the highest standards of safety, security, cleanliness, and regulatory compliance.

People & Culture Leadership

• Develop exceptional Hotelitarians and cultivate a culture where people thrive.
• Recruit, coach, and develop a diverse, high-performing leadership team.
• Build succession plans that strengthen the internal leadership pipeline.
• Lead performance conversations using Valor's Check-In process.
• Foster engagement through recognition, accountability, and continuous development.
• Champion diversity, equity, inclusion, belonging, and psychological safety.

Ownership, Stakeholder & Community Leadership

• Serve as the trusted representative of the hotel.
• Build trusted relationships with owners through transparent communication and operational excellence.
• Partner effectively with brand representatives to maintain compliance and optimize performance.
• Represent the hotel within the local business community, industry organizations, and civic partnerships.
• Protect and enhance the reputation of both the property and Valor Hospitality Partners.
• Demonstrate stewardship of the owner's investment while advancing Valor's mission and values.

Adaptability, Judgment & Emotional Intelligence

• Lead with resilience, integrity, and sound judgment.
• Demonstrate composure and confidence during change, uncertainty, and crisis.
• Make timely, well-informed decisions using sound business judgment.
• Build trust through empathy, self-awareness, and authentic leadership.
• Navigate competing priorities while maintaining focus on long-term objectives.
• Model continuous learning, innovation, and personal accountability.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Business & Financial Leadership
• Commercial Leadership
• Operations Leadership
• Leadership and Talent Development

PHYSICAL DEMANDS

• Standing and Walking: You'll need to stand and walk for extended periods throughout your shift, often for the entire shift.
• Reaching and Bending: Duties include reaching, bending, and sometimes stooping, kneeling, or crawling.
• Pushing and Pulling: You will need to push and pull as part of your daily tasks.
• Long Hours: Expect to work long hours, potentially exceeding 50 hours per week, and a demanding schedule that includes nights, weekends, and holidays.

• Lifting: You will be required to lift and carry items up to 25 or 50 pounds frequently

#INDhilucedale

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.