Associate Consultant - Product Governance & Consumer Duty Delivery

Overview

What are we looking for?

We are seeking an experienced Associate Consultant to lead the design and delivery of a number of critical product governance deliverables with a UK insurance client. This is a hands-on delivery role requiring someone who can quickly understand regulatory expectations, engage stakeholders and produce high-quality frameworks, processes, templates and supporting documentation.

 

The successful candidate will work directly with senior client stakeholders and the wider programme team to deliver a defined set of regulatory and governance improvements.

Responsibilities

You will take ownership of the design, development and implementation of several Product Governance and Distribution Oversight deliverables, ensuring alignment to:

• FCA Consumer Duty requirements
• Product Oversight & Governance (POG) expectations
• Fair Value Assessment requirements
• Distribution Oversight obligations
• Internal governance and control framework requirements

This is not a BAU governance role.

 

We're looking for someone who can work independently, challenge constructively, and rapidly convert requirements into practical and operationally effective governance solutions.

 

Key Deliverables of the role

Distribution Oversight

• Distributor Risk Assessment Framework
• Distributor Audit Procedure
• Distributor Audit Templates and Supporting Documentation
• Distribution Oversight Framework

Consumer Duty & Customer Outcomes

• Customer Communication Risk Assessment
• Customer Communication Testing Framework and Templates
• Customer Journey Testing Framework and Templates
• Customer Outcome Monitoring Framework

Product Governance

• Fair Value Assessment Framework and Procedure
• Product Change Process, including:
  • Change assessment templates
  • Governance approval routes
  • RACI and decision authorities
  • Escalation pathways

Key Responsibilities

• Assess current state product governance and distribution oversight arrangements.
• Design practical governance frameworks, controls and monitoring processes.
• Develop procedures, templates, guidance documents and supporting materials.
• Facilitate workshops with business, compliance, risk and operational stakeholders.
• Translate regulatory requirements into workable business processes.
• Establish customer outcome monitoring approaches and governance reporting.
• Support implementation and embedding of new governance processes.
• Produce clear, audit-ready documentation suitable for regulatory scrutiny.
• Track delivery of actions and support programme governance activities.

Essential skills

Essential Experience

We are particularly interested in candidates who have delivered similar work within:

• Insurance
• Financial Services
• Consumer Duty programmes
• Conduct Risk programmes
• Product Governance transformations
• Distribution Oversight reviews

You should be able to demonstrate experience of:

• FCA Consumer Duty implementation
• Product Governance and Product Oversight & Governance frameworks
• Fair Value Assessments (FVA)
• Customer outcome monitoring
• Distribution and third-party oversight
• Governance framework design
• Process mapping and procedure development
• Workshop facilitation and stakeholder management

Essential Skills

• Strong regulatory knowledge within UK Financial Services.
• Excellent document writing and framework development capability.
• Ability to work independently with limited supervision.
• Strong stakeholder management across 1st and 2nd Line functions.
• Structured problem-solving and analytical skills.
• Strong PowerPoint, Word and Excel capability.
• Experience producing governance documentation for senior stakeholders and regulators.

Desirable Experience

• Insurance sector experience.
• Experience working within Consumer Duty remediation or enhancement programmes.
• Knowledge of delegated authority or intermediary distribution models.
• Consulting experience.
• Experience operating within large transformation programmes.

What do I need before I apply

Engagement Details:

• Location: Hybrid (UK)
• Start Date: Immediate
• Duration: Initial 3-4 month engagement (potential extension)
• Day Rate: Up to £550 per day

Interview Process:Candidates must be available to participate in:

• An initial interview with Moorhouse
• A subsequent interview with the client