Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA)

Job Summary

Want to have an impact on Omnipod’s Product? Want to help lead a once in a lifetime career program? Our goal at Omnipod is to have a best-in-class customer experience, and we need some to help us achieve this goal in our next generation products. We are investing heavily to create a scalable product development strategy to achieve the best-in-class experience during a period of aggressive growth. We need a strong UX Manager that will drive the vision to that end, is this you?

We are looking to hire a critical member of the team to be the UX visionary. The UX Manager will be responsible for working closely with cross-functional members of the development and planning teams to design a world-class product experience while ensuring a scalable, global implementation to meet future business needs.

Position Overview:

Want to have an impact on Omnipod’s Product? Want to help lead a once in a lifetime career program? Our goal at Omnipod is to have a best-in-class customer experience, and we need some to help us achieve this goal in our next generation products. We are investing heavily to create a scalable product development strategy to achieve the best-in-class experience during a period of aggressive growth. We need a strong UX Manager that will drive the vision to that end, is this you?

We are looking to hire a critical member of the team to be the UX visionary. The UX Manager will be responsible for working closely with cross-functional members of the development and planning teams to design a world-class product experience while ensuring a scalable, global implementation to meet future business needs. 

Responsibilities:

• Manage a team of UX designers and technical writers focused on the suite of Omnipod products - Omnipod Dash, Omnipod 5, Omnipod View and our Omnipod Simulator App – across both iOS and Android platforms
• Develop and coach existing multi-disciplinary UX team located in both the East and West coast offices. Collaborate heavily with UX peers and staff in Tijuana, San Diego and Boston. The team is currently 11 people with continued growth in 2021.
• Ability to balance the development of the team with the development of the user experience. You should be as excited about managing and growing the staff, as you are about your product design expertise.
• Focus on infusing the brand promise of Simplicity, Freedom and Happiness into all that we do internally and with our designs. Reduce complexity in our mobile app designs, our deliverables and our collaborations.
• Engage, hire and manage UX vendors as needed to extend the team’s capabilities when needed- including writing purchase orders, approving invoices and managing/overseeing their work and deliverables.
• Collaborate with peer organizations such as Marketing, Product Management, Software Development, Human Factors, Clinical and Regulatory to help define and scope world class experiences for our products. Form strong relationships with functional stakeholders by developing and translating strategy into a multi-year road map including operational goals and objectives.
• Drive User Centered design best practices into the product development teams through the Agile process.
• Incorporate the adoption and integration of design research early and often through the lifecycle of the project through collaboration with the UX Research team.
• Ability to build and manage a multidisciplinary UX team focused on the product design working in a SAFe Agile development environment with multiple integrations.

Qualifications:

• Bachelor's degree (HCI, Design, Interaction Design, Human Factors and/or equivalent) required.
• 7+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric systems, with multiple touchpoints (Product, mobile, web) globally
• At least 3 years of management experience including managing a large UX team working on mobile app development
• Experience and demonstrated success in commercial execution for consumer-facing digital and physical products. Knowledge of medical device development a plus
• Thorough knowledge of the diabetes disease state preferred
• Experience working effectively with cross-functional teams on high-visibility initiatives
• Advanced working knowledge of User Experience methods and Design thinking process.  Understands Systems and data management. Solid technical chops in the UX toolkit such as Adobe Creative Cloud, Sketch, Abstract, XD, or equivalent tools.
• Strong UX portfolio required

Physical Requirements:            

• International travel expected (at least once per quarter)
• Ongoing US travel as needed (at least once per quarter)
• In-person team / onsite in San Diego, CA

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. 

 #LI-Hybrid

Working at Insulet Corporation | Top Workplaces

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $144,500.00 - $216,800.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.