FIELD SPEC IV - ALS/Remote Troubleshooter

FIELD SPEC IV - ALS/Remote Troubleshooter

Are you passionate about delivering technical solutions and supporting field operations in a dynamic environment?

Do you enjoy working directly with customers while ensuring safe, efficient, and reliable service execution?

Partnering with the Best

As a FIELD SPEC IV - ALS/Remote Troubleshooter, you will play a key role in delivering high-quality field services while supporting customer operations and business objectives. You will utilize your technical expertise, problem-solving skills, and operational knowledge to execute service activities safely and efficiently while maintaining strong customer relationships.

Fueling Your Passion

As a FIELD SPEC IV - ALS/Remote Troubleshooter, you will leverage your technical expertise, adaptability, and customer-focused approach to support field operations and deliver exceptional service outcomes. You will be responsible for troubleshooting operational challenges, adjusting to evolving job requirements, and ensuring successful execution of service activities while maintaining the highest standards of safety, quality, and operational excellence.

As a FIELD SPEC IV - ALS/Remote Troubleshooter, you will be responsible for:

• Demonstrating the ability to communicate effectively with internal and external stakeholders to support operational objectives.

• Providing technical assistance and guidance to customers and co-workers to ensure successful service execution.

• Coordinating and dispatching service technicians to customer locations in support of operational and service requirements.

• Receiving customer calls, responding to service inquiries, and accurately entering job requests into Job Center.

• Troubleshooting equipment and operational issues while identifying and implementing corrective actions.

• Supporting field operations by occasionally traveling to customer sites to assist with service calls, troubleshooting activities, and ESP commissioning as required.

• Executing field service activities in accordance with Baker Hughes HSE policies, quality standards, and operating procedures.

• Providing technical support and expertise during installation, maintenance, troubleshooting, and service operations.

• Adapting work methods and operational approaches to address changing field conditions and customer requirements.

• Communicating effectively with customers to understand operational needs and provide timely solutions.

• Building and maintaining positive customer relationships through professional service delivery and responsiveness.

• Managing and maintaining truck inventory to ensure equipment, tools, and materials are available to support service delivery activities.

• Collaborating with internal teams to ensure successful planning and execution of field activities.

• Maintaining accurate service documentation, operational records, and reporting requirements.

• Supporting continuous improvement initiatives that enhance operational efficiency, quality, and customer satisfaction.

• Promoting a culture of safety, teamwork, accountability, and operational excellence.

To be successful in this role, you will:

• Have a High School Diploma/GED; a two-year Technical Degree is preferred.

• Have relevant industry experience and product line training.

• Have strong technical, analytical, and troubleshooting skills.

• Have the ability to adapt quickly and alternate methods of task completion when required.

• Have strong customer service and relationship management skills.

• Have effective verbal and written communication skills.

• Have the ability to work independently and collaboratively within a team environment.

• Have strong organizational and time management skills with the ability to manage multiple priorities.

• Have a commitment to safety, quality, and operational excellence.

• Have the ability to travel and support operational requirements as needed.

Work in a Way That Works for You

This role may require travel, shift work, and schedule flexibility based on customer and operational requirements.

Working with Us

Our people are at the heart of our success. We foster a collaborative, inclusive, and safety-focused environment where innovation, continuous improvement, and professional development are encouraged and rewarded.

Working for You

We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include:

• Career development and training opportunities

• Medical and wellness benefits

• Financial and retirement programs

• Additional voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

 

 

The Baker Hughes internal title for this role is: FIELD SPEC IV - ALS