Automation Maintenance Technician

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Automation Manager, the Automation Maintenance Technician provides hands-on support for the operation, maintenance, and troubleshooting of automated systems and equipment that power pharmacy fulfillment operations. This role helps ensure automated equipment runs reliably and safely to support high-volume prescription fulfillment.

We are seeking an Automation Maintenance Technician to partner closely with Automation Specialists, engineering, and pharmacy operations teams to minimize downtime, maintain equipment performance, and support compliant, high-quality operations. This position plays an important role in keeping automated systems running smoothly as the business grows.

Key Responsibilities

• Performs routine inspection, preventive maintenance, and calibration of automated fulfillment equipment and robotics
• Troubleshoots and repairs mechanical, electrical, and PLC-controlled equipment issues to minimize downtime
• Follows Lockout/Tagout (LOTO), arc-flash, and other electrical safety procedures when servicing automated equipment
• Supports installation, testing, and commissioning of new automated equipment and system upgrades
• Documents maintenance activities, equipment performance, and downtime incidents using the CMMS (Computerized Maintenance Management System) and in line with SOPs
• Tracks spare parts usage and flags reorder needs to support parts availability
• Partners with Automation Specialists and Engineers to escalate complex issues and support root cause analysis
• Assists with training staff on proper use and basic troubleshooting of automated systems
• Monitors equipment KPIs (uptime, error rates) and flags trends to the Automation Manager
• Follows all safety, quality, and regulatory procedures during equipment operation and maintenance

Qualifications

Education

• Associate's degree or technical/vocational certification in automation, electronics, mechatronics, industrial maintenance, or related field (Required)
• Bachelor's degree in a related engineering field (Preferred)

Licensure/Certification

• Automation, electrical, or PLC-related technical certification (e.g., Allen-Bradley/Rockwell, Siemens, journeyman electrician license, or NIMS industrial maintenance certification) (Preferred)
• OSHA 10 or OSHA 30 certification (Preferred)

Experience

• 1-3 years of experience maintaining or troubleshooting automated production or material handling equipment (Required)
• Experience with PLCs, robotics, or industrial control systems (Preferred)
• Experience in healthcare, pharmacy, medical device, or regulated manufacturing environments (Preferred)

Knowledge, Skills, & Abilities

• Knowledge of mechanical and electrical troubleshooting principles; preventive maintenance practices; and basic automation and production workflow concepts (Required)
• Knowledge of Lockout/Tagout (LOTO) and electrical safety practices (Required)
• Knowledge of PLCs, robotics, or automated production systems (Preferred)
• Knowledge of pharmacy, healthcare, or regulated manufacturing environments (Preferred)
• Attention to detail and documentation skills, including CMMS use (Required)
• Ability to follow SOPs and safety protocols (Required)
• Communication and collaboration skills with technicians, specialists, and engineers (Required)
• Ability to work in fast-paced, high-growth environments (Required)

Work Environment

• Location: On-site
• Schedule: Production floor coverage currently spans 6:00 A.M. to 6:00 P.M., Monday through Friday, staffed across multiple technicians working 8-hour shifts. As the business expands production hours, this role may be required to support on-call or emergency response coverage outside standard shift hours.
• Hands-on work performed on the production floor alongside automated equipment and robotics
• Regular coordination with Automation Specialists, the Automation Manager, and Engineering teams

Key Essential Functions

• Must be able to stand, walk, bend, and move around production equipment for extended periods
• Must be able to lift and move equipment components as needed (up to 50 lbs.)
• Must be able to work safely near moving machinery and follow all required PPE protocols
• Must be able to work on a computer to document maintenance activities

Employment Classification

Status: Full-time

FLSA: Non-Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.