Complaints/Escalations Agent (UK Campaign)

 

About the Role

Our client, a global leader in customer experience solutions, is looking for enthusiastic and customer-focused Customer Service Consultants to join their international team. If you have experience supporting international customers and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

• Deliver exceptional customer service via phone.
• Resolve customer queries efficiently and professionally.
• Accurately capture customer information and interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Build positive relationships with customers while representing the brand.

Minimum Requirements

• Minimum 6 months of escalations experience within a call centre.
• Excellent English communication skills (spoken and written).
• Strong problem-solving and customer service skills.
• Comfortable working rotational shifts aligned to UK hours (Monday – Sunday).
• Ability to work full-time from the Cape Town CBD office.

If you're passionate about delivering world-class customer service and are looking to grow your career with a leading international organisation, we'd love to hear from you!