Account Installation Senior Manager - Cigna Healthcare

The Account Installation, Senior Manager leads the Benefit Summary and Legislation teams, ensuring accurate, compliant implementation support that enables client success. Through strategic leadership and cross-functional partnership, this role develops high-performing teams, drives continuous improvement, and advances key business initiatives across the enterprise.

What You’ll do:

• Lead, coach, and develop supervisor and team members while fostering an accountable, collaborative, and engaged culture

• Drive performance, workforce planning, and succession planning to support business growth

• Lead Benefit Summary and Legislation operations to meet service and quality goals

• Drive continuous improvement through standardization and automation

• Ensure regulatory compliance, implement legislative changes, and mitigate operational risk

• Lead readiness, capacity, and workforce planning to support business demand and strategic initiatives

• Partner with key stakeholders to drive business outcomes and operational readiness

• Drive continuous improvement, operational efficiency, and risk mitigation.

• Leverage data and performance metrics to drive operational excellence and support strategic decision-making.

What you’ll need to do the job:

• High School Diploma or GED - Required; Bachelor’s degree - Highly Preferred

• 5+ years of leadership experience driving operational excellence in healthcare operations, implementation, service delivery, or related functions – Require

• Proven success leading managers and high-performing operational teams while driving engagement, accountability, and results – Required

• Skilled at influencing stakeholders, leading change, and driving results through cross-functional collaboration – Required

• Demonstrated ability to develop high-performing teams and drive business results through strategic leadership and execution – Required

• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills - Required

• Strong analytical and problem-solving skills with the ability to leverage data, develop reporting, and resolve complex issues – Required

• Experience in health insurance, employee benefits, or implementation operations, with a strong understanding of regulatory requirements – Highly Preferred

• Proven success leading process improvement and transformation initiatives using Lean, Six Sigma, or related methodologies – Preferred

• Proven success in workforce planning, capacity optimization, and operational readiness - Preferred

NOTE: Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,100 - 160,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.