- Location
- ZAF - Johannesburg, South Africa
- Workplace
- Onsite
- Type
- Full-time
- Department
- Mimecast Services Program
- Seniority
- Manager
- Experience
- 3+ years
- Education
- Bachelor
- Industry
- Technology
- Category
- Operations
- Role type
- People Manager
- Environment
- Office
- Source
- Workday
Description
About the Position
The Partner Engagement Manager (Mimecast Services Program) plays a vital role in the preparation, adoption, and ongoing execution of the Mimecast Services Program with and through our partners. You will be the glue between the implementation assistance team, channel teams, sales teams and the professional services team, ensuring alignment, clear handoffs, and a consistent partner experience.
Why Join Our Team?
“Mimecast was built to deliver “relentless protection” and help customers build a more resilient world by defending against cyber disruption—especially across the email attack surface. You’ll join a company with a unique, welcoming culture and a strong community of high performers, problem solvers, and team players who bring passion and integrity to their work. This role is a chance to make a direct impact on partner success by scaling how partners adopt, deliver, and grow through the Mimecast Partner Services Program, while working cross-functionally across Sales, Channel, Operations, Enablement, and Professional Services.” – Hiring Manager
What You’ll Do
Lead engagement for the Mimecast Services Program with partners, ensuring program expectations are understood, adopted, and executed consistently across the region (process, tasks, timelines, and responsibilities).
Use project coordination to keep track of all initiatives in the partner program and ensure they are delivered according to schedule and budget, including planning, dependency management, risk tracking, and stakeholder communications.
Work with Channel within your region to find the appropriate channel marketing events to attend—either to market the Mimecast Services Program or to network with already accredited partners—and bring insights back into the engagement plan.
Partner closely with Channel Account Managers (CAMs) and account teams to align partner engagement plans and execution, and participate in Partner QBRs to review outcomes, priorities, and next steps with accredited partners.
Support continuous improvement by capturing feedback and contributing to “lessons learned” so the Services Program becomes easier to adopt and deliver over time.
Establish and maintain training program operating rhythms (status updates, stakeholder syncs, trackers, action logs), ensuring issues are surfaced early and resolved quickly.
Maintain operational accuracy and visibility through CRM and reporting discipline—ensuring program activities, milestones, and outcomes captured in a timely manner to support leadership reporting.
Mentor and lead junior team members, driving consistency, quality, and continuous learning within the team.
Work alongside other engagement managers to ensure enablement, operations, and other initiatives are in order—driving alignment and repeatability across regions.
What You’ll Bring:
3–5 years of relevant experience (degree preferred but not required), ideally in partner programs, channel operations, services operations, engagement management, or project/implementation management.
Demonstrated experience in project and implementation of co-ordination, with strong organizational skills and attention to detail.
Familiarity with SaaS or related cloud services and services delivery concepts.
Strong verbal and written communication skills, with the ability to convey complex technical subjects to both technical and non-technical audiences.
Strong listening skills, presentation ability, comfort, facilitating groups, and cross-functional discussions.
A customer- and partner-focused mindset, and an ability to work effectively with globally diverse stakeholders.
Proven ability to mentor and guide junior team members and foster a collaborative team culture.
What We Bring
Mimecasters thrive on being high performers, problem solvers, and team players with passion and integrity. Join us today, and start doing your best work, your best teamwork and your greatest learning.
Mimecast offers formal and, on the job, learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!
We believe in ‘growth that’s good, we have ‘a culture that cares’ and we are on a ‘mission that matters.
Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:
Fosters a culture of collaboration, communication, performance and learning
Drives innovation and creativity within and between teams
Introduces employees to priorities outside of their immediate realm
Ensures important interpersonal relationships and connections with one another and our community!
The base salary range for this position is 480k - 560k ZAR plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.
Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
