Memory Care Coordinator

COMMUNITY NAME

Sunrise at Mount Vernon

JOB OVERVIEW

The Reminiscence Coordinator is responsible for providing overall leadership and management of the reminiscence neighborhood. Responsibilities include promoting excellence in resident care in accordance with each resident’s Individualized Service Plan (ISP), programming, providing outreach and support to families, being resourceful and knowledgeable with the Family Resource Library and the evolving information on Alzheimer’s disease. Responsible for championing the designated care manager concept throughout the neighborhood, assisting in the recruiting, hiring, and training of team members, completing staffing, scheduling and timekeeping review, team member recognition, engagement, and performance management.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Resident Care and Programs

• Plan, organize, develop, and lead the overall operation of the reminiscence neighborhood(s) in accordance with federal, state/provincial, and local laws, and Sunrise Senior Living standards, guidelines, and regulations.
• Champion the all-embracing quality delivery of the Resident Centered model.
• Act as the community champion in reminiscence programming and activities.
• Partner with the Activities and Volunteer Coordinator (AVC) to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Care Managers are actively involved and engaged with activities.
• Design, schedule, and facilitate the reminiscence program incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities.
• Partner with the Resident Care Director (RCD) to ensure that the residents clinical needs are addressed.
• Review, prior to move-in, the resident’s preferences and needs and schedule the Family Meeting to discuss the Resident Profile.
• Facilitate the ISP and Daily Assignment Sheet development to ensure excellence in service delivery, safety, hydration, and resident engagement in Life Skills programming.
• Support the RCD with the assessment process to determine levels of care and staff.
• Oversee planning for family events and services.
• Exercise some discretion and independent judgment in performing and evaluating needs of the residents.
• Partner with the dining service coordinator to ensure meeting individualized resident needs and preferences and participate in the dining experience daily.
• Understand resident changes in condition and take appropriate action including communication to family.
• Review clinical alerts to document and learn about pertinent information and any resident’s physical and behavioral changes.
• Establish a cooperative relationship with the local Alzheimer’s Association chapter or other Alzheimer’s advisory organization.
• Facilitate network contacts and arrange for speakers from community groups and organizations to provide educational support for families of the residents and serve as the liaison with the community Alzheimer’s specialists.
• Ensure monthly family support group meetings are planned and facilitated.
• Partner with RCD ensuring that Sunrise clinical indicators are met and are below established benchmarks in restraint free environment, weight management, anti-psychotics, and behavior management.

Quality Assurance and Regulatory Compliance

• Ensure that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
• Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for regulatory compliance.
• Develop a thorough working knowledge of current and evolving state/provincial laws, regulations, policies, and procedures dictated for residents and ensure compliance.
• Partner with leadership team to ensure and promote community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

Financial Management

• Assist in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Review monthly financial statements and implement plans of action for deficiencies.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.
• Understand the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development

• Manage the department, including, but not limited to, recruiting, hiring, supervising, training, coaching, and disciplining.
• Partner with Business Office Coordinator (BOC) to ensure completion and compliance of all required team member paperwork.
• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Provides monthly continuing education to team members based on community needs
• Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.
• Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
• Complete team member staffing and scheduling according to operational and budgetary guidelines.
• Review timekeeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid.
• Conduct timely performance appraisals with meaningful conversations.
• Hold team accountable, corrects actions when necessary, and documents.
• Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
• Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving, and decision-making skills

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• College degree preferred
• One (1) year supervisory experience preferred, including experience in dementia care, hiring staff, coaching, counseling, performance management, and daily operations supervision
• College degree or supervisory/management experience may be required by state/provincial requirements
• Any additional state or provincial specific requirement that may apply
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times