Full-Time Security Shift Supervisor (Mall)

Job Overview

The Security Shift Supervisor for ParkX Management ensures that the facility is run smoothly, safely, cleanly, and is a good experience for residents, tenants, and guests.

Key Responsibilities

• Complete hourly patrol route of the property using the security system
• Access control for guests, tenants and vendors
• Ensure no property is being damaged
• Conduct of routine foot patrols in and around building.
• Perform other duties as assigned 
• Observation and reporting of safety
• Issue Banning notices to rule violators      
• Maintain file for Ban Notices and notify management when necessary
• Maintain the appearance of the two plaza kiosks 
• Enforce the “no dogs on the plaza” policy
• Keep updated information (e.g., Kiss N Ride, Contact Phone #’s, Rules of Conduct) and communicate to guests as needed
• Report any unknown work that is occurring at the property to management
• If anyone parks illegally on the plaza, notify Park X, Commercial property management, and Residential property management immediately 
• Communicate to guests that we must keep the fire access areas accessible for fire trucks and ambulances
• Close loading dock doors as needed
• Report any concerns to management
• Reston and Loudoun Station: Assist the Marketing team before, during, and after events as needed
• Reston Station: Manage the valet; ensure that cars are not being parked on the plaza or on the down ramp
• Reston Station: For Special event, ensure that the plaza marketing plan is followed
• Reston Station: Manage traffic coming onto the plaza and keep it moving

Qualifications

• High School Diploma
• Must be certified security officer by the state of Virginia
• Minimum of at least 1 year experience in customer-service related field 
• Valid driver's license without major violations
• Flexibility to work after hours and weekends, as needed
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• Strong sense of urgency
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting 
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment 
• Self-directed and able to work independently, with minimal supervision

Physical Demands & Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

Compensation:
Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development
- Opportunities for Advancement within our expanding portfolio
- Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):
- Free Parking and EV charging
- Parental Leave Program
- Enjoy a Friendly Work Environment that values collaboration

*Note benefits vary depending on the function of your role

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