- Location
- Davao City, Philippines
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations Support
- Seniority
- Mid
- Education
- High School
- Industry
- Business Process Outsourcing
- Category
- Operations
- Role type
- People Manager
- Environment
- Office
- Source
- Oracle Cloud
Overview
The Workforce Supervisor oversees scheduling, staffing, and performance metrics within a BPO environment. Key responsibilities include managing workforce analysts, forecasting capacity, analyzing performance data, and coaching team members. This role requires experience in workforce management, strong analytical abilities, and leadership skills. Alorica offers a supportive work culture, career development opportunities, and benefits including medical, dental, and 401(k).
About Alorica
Alorica is a global leader in customer service and experience, providing specialized support to major brands with a mission to make lives better through quality interactions.
