- Location
- APAC-Korea
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- Master
- Visa
- Not sponsored
Description
IT Support Specialist
Department: Information Technology
Employment Type: Full Time
Location: APAC-Korea
Description
Join a team that is changing millions of lives.
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
Align is looking for an IT Service Desk Engineer. This person provides advanced technical support for workplace technologies, ensuring reliable and efficient IT operations at the site.
The role supports users, workplace technology environments, infrastructure touchpoints, and the full lifecycle of IT assets.
This role is part of Digital Workplace Technology & Operations (DWT&O), delivering IT Services in partnership with the Global Operations Center (GOC). Together, Site IT and GOC form the Unified Global Service Desk model within DWTech&Ops.
Key Responsibilities
In this role, you will…
End-User Support:
- Provide onsite and remote support for daily incidents and IT service requests.
- Resolve complex incidents and service requests requiring onsite or remote support.
- Support onboarding, device setup, application configuration, identity troubleshooting, MFA, and access-related issues.
- Support troubleshooting across Windows/macOS, O365, Teams/Zoom, AV, and workplace technologies.
- Maintain professional, customer-centered communication.
- Support executive-level technology needs and visits.
- Assist with infrastructure tasks and ensure site technology readiness.
Workplace Technology & AV:
- Support AV systems, meeting, conference rooms and shared collaboration spaces.
- Prepare and support executive meetings, town halls, and onsite events.
Asset Lifecycle & Inventory:
- Lead the full asset lifecycle for the site, including procurement coordination, deployment standards, relocations, decommissioning, and inventory governance.
- Ensure accurate documentation in asset management systems.
- Support remarketing and recycling initiatives.
Infrastructure & Site Support
- Conduct server room inspections, vendor escorting, environmental monitoring, and device checks.
- Escort vendors and assist senior engineers with cabling, hardware placement, or equipment handling.
- Support network and infra related troubleshooting (cabling, mounting, patching, wifi issues, on site troubleshooting).
Continuous Improvement
- Improve SOPs, workflows, documentation, and knowledge base content.
- Participate in global initiatives driven by DWTech&Ops (automation, catalog improvements, compliance, operational excellence)).
- Maintain Knowledge Base relevance and accuracy.
- Identify recurring issues and propose long-term fixes.
Collaboration
- Work closely with GOC and global engineering teams on major issues or initiatives.
- Partner with Facilities, HR, Security, and local teams to support site operations.
- Support facilities moves, expansions, or site renovations.
- Participate in global DWT&O initiatives and projects.
Skills, Knowledge & Expertise
In this role, you’ll need …
Qualifications:
- Good troubleshooting skills in Windows, macOS, Office 365, Teams, and workplace applications.
- Good understanding of identity platforms (Active Directory, Cloud, Intune etc).
- Good understading networking fundamentals (DNS, DHCP, TCP/IP, VPN).
- Good familiarity with Windows and macOS environments.
- Strong communication, customer service skills and willingness to learn.
- Ability to independently manage day-to-day workload.
- Good AV/meeting room technology understanding.
Required Experience:
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.
- 4+ years in IT support or site engineering.
- Experience with enterprise IT systems preferred.
Skills / Competencies
- Customer obsession mindset.
- Advanced troubleshooting and root-cause analysis.
- Task prioritization in dynamic environments.
- Clear communication, teamwork and professional level interactions with all levels of the organization
- Adaptability and willingness to develop skills.
- Ability to work independently on majority of tasks.
- Clear documentation and process focus.
Familiarity with following would be considered a plus:
- ITIL Foundation
- Microsoft certification
- Apple certification
- CompTIA Certification
- AV systems certification (Teams Rooms, Zoom Rooms)
- Security principles and best practices
Language skills required:
- English, Korean
Physical Demands and Work Environment:
· Ability to lift up to 20 kg.
- Onsite presence required, occasional travel.
- Occasional after-hours support (events, moves, upgrades).
- Fast-paced, dynamic environment.
Work schedule:
- Monday – Friday from 8:30am to 5:30pm (local time)
- Overtime work might be required.
Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our Applicant Privacy Policies for additional information.
Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
Equal Employment Opportunity Statement:
It is our policy to provide equal employment opportunity in all our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.
Skills
Machine LearningTCP/IPComplianceCustomer ServiceProcurementITILCompTIA
