GENERAL MANAGER

Our client, is a well-established player in custom decorative lighting, serving some of North America’s leading hospitality brands. From ceiling fixtures to table lamps and fully bespoke solutions, the company has built a strong reputation for quality, service, and execution.

Now, it’s time to take it further. This is not a maintenance role.

We’re looking for someone who can bring structure, drive performance, challenge the status quo, and build momentum. Reporting to the CEO, the General Manager will have full responsibility for the operational and financial performance of our client.

This role requires a leader who can step into a dynamic environment, quickly assess priorities, and drive meaningful change. The mandate is to strengthen execution, improve efficiency, and position the business for sustainable growth within the broader corporate platform.

Key Responsibilities

Lead, Develop and Empower the Team

• Provide end-to-end leadership across operations, finance, and overall team performance, overseeing a team of 20+ employees spanning operations, project management, logistics, and sales support. Establish the right structure, discipline, and accountability across the organization while ensuring the appropriate talent is in place to support growth. Lead, coach, and develop a multidisciplinary team, fostering a culture of ownership, collaboration, and performance.

Drive Sales Execution and Market Development

• Work closely with the sales leader and the commercial team to support profitable growth in the hospitality channel. Ensure strong coordination between sales, quoting, project management and production to improve responsiveness, win rates and customer satisfaction.

Improve Operational Efficiency and Simplify Processes

• Strengthen internal processes across quoting, order management, purchasing, logistics, and project execution. Identify and execute on opportunities to simplify workflows, remove friction, and improve efficiency, margins, and delivery, while maintaining strong operational discipline and visibility.

Deliver Financial Performance and Accountability

• Own the full financial performance of the business, including revenue growth, gross margin, and cost optimization. Partner closely with DALS’ finance team to establish and track robust KPIs and performance dashboards, ensuring clear visibility into operations. Drive disciplined execution and decision-making that directly improves profitability, efficiency, and overall business performance.

Leverage Opportunities Across the Corporate Group

• Collaborate closely with corporate leadership team to align strategy and capture growth opportunities, while identifying and executing on synergies across sourcing, product development, logistics, and market access. Position the company as a key contributor within the broader North American platform.

Qualifications

• BS degree or equivalent experience
• Experience managing business unit or division in a manufacturing, distribution, project based or B2B environment
• Strong business acumen with full P&L ownership with solid financial discipline (budgets, margins, operational performance)
• Strong operational mindset with a track record of stabilizing, structuring, and scaling operations while improving processes and accountability
• Strong leadership and communication skills. Ability to develop people