VodafoneThree - UAT Senior Specialist

Working hours: Full Time Monday to Friday 8am - 5.30pm with some overnight working as and when required You'll step into a career-defining opportunity at the heart of a once-in-a-generation transformation, helping to shape the UK's largest mobile network. As a UAT Senior Specialist, you will play a critical role in delivering exceptional customer experiences by ensuring every new initiative works seamlessly across customer journeys. From our Test Lab in Stoke, you'll act as a key guardian of quality—making sure that every change enhances, rather than disrupts, the experience for both customers and frontline teams. You will own the end-to-end testing plan for new Go-To-Market initiatives, ensuring every customer journey is fully validated before launch You will lead customer journey testing, identifying and resolving issues early to protect and enhance the overall experience You will collaborate closely with cross-functional stakeholders and third parties, aligning testing plans with wider business and GTM priorities You will act as the single source of truth for testing progress, providing clear updates and insights to stakeholders at all levels You will manage third-party testing partners, ensuring the right resources are in place and risks are effectively mitigated You will track defects, manage risks, and proactively remove roadblocks to keep initiatives on track You will challenge constructively and hold stakeholders accountable to deliver high-quality outcomes You will make informed decisions, balancing priorities and understanding the wider business impact of your work You will continuously improve how testing is delivered, adapting to change in a fast-paced and evolving environment You have a strong understanding of customer journey testing—from requirements through to deployment You are comfortable working in fast-paced, deadline-driven environments while maintaining high attention to detail You are a natural collaborator who can bring teams together to solve complex customer experience challenges You are confident managing stakeholders, influencing decisions, and communicating clearly across all levels You can quickly grasp new concepts and translate complex issues into clear, actionable insights You are proactive, resilient, and comfortable working with ambiguity and changing priorities You have experience owning testing plans or similar delivery processes end to end You bring experience working in telecoms, IT, FMCG, financial services, or similarly complex environments (preferred) You are experienced in managing third-party partners or agencies (preferred) You are confident using tools like Excel and PowerPoint to support analysis and reporting