Senior Business Consultant - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Business Consulting Transformation Lead to deliver complex consulting engagements end-to-end, from problem definition through to target design and value realisation. The role focuses on operating as a trusted advisor to senior stakeholders, shaping transformation agendas, ensuring delivery risks are addressed, and embedding sustainable outcomes across cross-functional environments.

What you will do

## What you’ll do

Lead end-to-end diagnostics and opportunity shaping for complex problem statements, quantifying value and prioritising initiatives

Design target operating models and end-to-end process frameworks, including governance, controls, roles, and performance measures

Develop business cases and transformation roadmaps covering investment rationale, delivery approach, and risk mitigation

Facilitate senior stakeholder forums, aligning priorities and driving agreement on strategic trade-offs

Define and lead benefits realisation frameworks, ensuring value tracking and sustainability of outcomes

Lead change impact assessments and adoption strategies, including communication, readiness, and capability development

Collaborate with programme and project teams to ensure solutions translate into measurable delivery outcomes

Coach consultants and analysts on structured problem solving, consulting methodologies, and high-quality outputs

## Who you are

Experienced professional with 6+ years in consulting, transformation, operational excellence, or business change roles

Demonstrated expertise in operating model design, process redesign, and business case ownership

Strong experience in executive stakeholder management and delivering measurable business and customer outcomes

Skilled in consulting engagement leadership, from diagnostics to roadmap execution and value delivery

Knowledge of governance models, decision frameworks, and performance measurement

Experienced in transformation leadership, including change impact and adoption strategies

Proficient in process optimisation methodologies such as Lean and quality management practices

Strong analytical capability, using data to generate insights, KPIs, and decision support

Awareness of digital, automation, and AI-driven opportunities within transformation initiatives

Excellent communication, facilitation, and influencing skills

Ability to operate effectively under ambiguity and across complex stakeholder landscapes

Proficient in Excel and PowerPoint, with exposure to Power BI or similar tools

Desirable: Lean Six Sigma certification, Prosci® Change Management, process mining or automation tools, Certified Management Consultant (CMC®)

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

Opportunity to lead high-impact, enterprise-wide transformation engagements

Exposure to senior stakeholders and strategic decision-making forums

Career progression towards broader consulting leadership and portfolio ownership

Ability to shape consulting practices, toolkits, and organisational standards

Involvement in complex, cross-functional projects delivering measurable business value

## What skills you will learn

Advanced consulting engagement leadership and structured problem-solving techniques

Target operating model design and governance frameworks at enterprise scale

Value realisation tracking and benefits management methodologies

Strategic stakeholder engagement and executive communication

Application of digital, automation, and AI insights in transformation shaping

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

## Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2