Associate Customer Service Supervisor

The primary focus of this position is to provide support, training, and work direction to team members.  The Associate Customer Service Supervisor – Team Leader -  monitors the team and individual performance and reviews areas that need improvement.  
 
What’s in it For You: 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments 
• The ability to make an impact and shape your career with a company that is passionate about growth 
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best 

 
What You Will Do: 

• Supports supervisor in helping manage day-today activities of Customer Service Group 
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team 
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams 
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups 
• Troubleshoots systems when issues arise 
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to 
• Provide training and support for new and existing employees 
• Demonstrates knowledge of complex scenarios related to the order-to-cash process 
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries 

 
Minimum Qualifications: 

• Associate’s, Bachelor’s, or higher education degree completed or in process 
• 3-5 years customer service or business-related experience required 
• 1-3 years of people leadership experience 
• Strong analytical skills 
• Experience with Microsoft Office Suite software (Excel, Word, and Outlook) 
• Excellent problem solving, investigation and troubleshooting skills 
• Ability to work independently in a fast-paced environment 
• No Immigration Sponsorship Available 
• Internal Associates applying to this role must currently work within the North America Customer Service department 

 
Preferred Qualifications: 

• Bachelor’s degree 
• 3-5 years Ecolab experience, preferably with customer service 
• SAP experience 
• Must be able to work successfully in a highly structured environment 
• Strong oral and written communication skills 
• Ability to interact professionally with others in a multi-division environment 
• Critical attention to detail and highly dependable 
• Ability to prioritize workflow while utilizing strong time management skills 
• Ability to handle multiple tasks at once 
• Ability to exercise good judgment in decision making