Customer Service Specialist

Responsibilities

Position Responsibilities: 

• As a Customer Service Specialist, you will answer inbound calls in a professional and courteous manner 
• You will make outbound calls for issue resolution, customer follow-up, and communication 
• You will interact with multiple business locations to ensure that customer needs are met in a timely and accurate manner, and that all location-specific policies and procedures are followed 
• You will serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions 
• You will provide a high level of customer service in accordance with each customer's issue or request 
• Other duties as assigned 

Qualifications

Required Education and Experience: 

• Must be at least 21 years old

• High School Diploma/General Education Diploma with 2 to 4 years of related experience 

Preferred Education and Experience: 

• Bachelor’s Degree 

Essential Information for Our Employees

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.